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Skills

  • Operational improvement
  • Employee onboarding process optimization
  • Process improvement
  • Business continuity planning
  • Operational efficiency optimization
  • Team building
  • Employee performance management
  • Spa operations
  • MS Office
  • Forecast accuracy improvements

Work Experiences

  • Cultivated relationships with process partners and vendors, contributing to 15% expansion in business reach and reducing sourcing time.
  • Decreased inventory mismanagement by 23%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Had an excellent attendance record and was always on time for work.
  • Achieved Innovation Award.
  • Coordinated cross-functional teams to streamline processes, resulting in a 15% improvement in time-to-market for new QuickBooks.
  • Cut fulfillment errors by 43%.
  • Contributed to the successful launch of Adobe Creative Suite.
  • Delivered projects on schedule.
  • Created an internal audit system.

Summaries

  • Awarded for service standards.
  • Achieved results within 18 months.
  • Achieved a 53% increase in customer retention.
  • Achieved revenue growth of $8.
  • Collaborated with multi-functional teams.
  • Boosted team productivity by 46%.
  • Boosting customer satisfaction.
  • Operating Manager with 10 years of successful performance reporting and project management experience.
  • Collaborative leader with experience overseeing teams of up to 7 employees and reducing employee turnover by 49% through targeted talent development initiatives.
  • Clear understanding of vendor management and cross-functional collaboration as well as budget management training.

Accomplishments

  • Implemented strategic process improvements that increased operational efficiency by 62% and reduced waste by $10 annually.
  • Collaborated with team of 2 in the development of method.
  • Increased production output by 50% while maintaining operational costs through continuous process improvement initiatives.
  • Led the implementation of a new ERP system, reducing inventory mismanagement by 24% and improving order fulfillment accuracy.
  • Designed and implemented a performance review system that helped identify high-potential employees, promoting 75% of internal candidates to managerial roles.
  • Analyzed P&L statements to identify underperforming areas, leading to a restructuring that increased overall profitability by $11 across process.
  • Coordinated the successful launch of 3 new products, driving sales growth of $9 over 18 months.
  • Established a formalized quality assurance program that reduced product defects by 82% and customer returns by 19%.
  • Generated a cost-saving analysis that cut non-essential administrative expenses by $7 over 2020.
  • Drove 38% overall improvement in operational performance through effective cross-departmental communication strategies.

Affiliations

  • American Marketing Association
  • Society of Human Resource Management
  • International Quality Federation (IQF)
  • Association for Supply Chain Management (ASCM)
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • Certified Six Sigma Black Belt Association
  • Society of Women Engineers
  • Council of Supply Chain Management Professionals (CSCMP)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • National Association of Manufacturers (NAM)

Certifications

  • Lean Six Sigma Black Belt - Meridian
  • Project Management Professional (PMP) - Ironclad Systems
  • Financial Modeling and Valuation Analyst (FMVA) – Lakeside Partners
  • Certified Financial Analyst (CFA) – Vantage
  • Certified Public Accountant
  • Operational Risk Management Certification (Lakeside Partners)
  • Certified Professional in Supply Management (CPSM) - Beacon Labs
  • Lean Six Sigma Green Belt Certification – Harbor & Co.
  • ISO 9001 Quality Management System Certification - Cedar Works
  • ISO 22301 Business Continuity Management System Certification Beacon Labs

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