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Skills

  • Multidisciplinary collaboration
  • Dedicated
  • Cross-departmental collaboration
  • Goal attainment
  • Incidents management
  • Market Growth
  • Avid Pro Tools
  • Revenue generation
  • Inventory management
  • Production

Work Experiences

  • Collaborated to improve processes and implement HubSpot, resulting in a profit increase of 4%.
  • Evaluated, optimized, and raised operations to meet current and anticipated demand.
  • Organized a customer inspection clinic for retail customers to meet with product and brand managers from the vehicle line.
  • Established work priorities in order to meet contractual schedule and installation obligations.
  • Effectively trained team members on best practices and protocol, reducing process lags.
  • Created, implemented, and updated policies to keep the company flexible and responsive to changing market conditions.
  • Kept an eye on supplier operations to ensure quality, on-time delivery, and compliance with contract specifications.
  • Facilitated timely and thorough audit preparations or inspections; conducted root cause analysis; and observed and ensured compliance with CAPA system procedures.
  • Increased productivity by 7% while cutting headcount by 6%.
  • Provided timely and budget-compliant project management on a variety of issues.

Summaries

  • To drive growth and recurring revenue, skilled in strategic selling and building loyal, long-term relationships with customers.
  • Strong collaborator with senior stakeholders, prioritizing activities effectively, translating business requirements into solutions, and meeting defined goals.
  • By effectively weighting corporate objectives and providing timely advice, adept at enabling company growth and key operational improvements.
  • Detail-oriented professional looking for a new challenge in a fast-paced environment with a growing company.
  • Operations Manager, Banking Finance with extensive experience in performance reporting and risk assessment.
  • Team-building expert with experience in sales, management, and process improvement.
  • Well-rounded leader with Operations Manager, Banking Finance experience looking for a new challenge with Meridian.
  • Increased sales, improved client retention, and expanded customer base in the past.
  • Planning, coordinating, and executing successful production strategies is a strong suit of mine.
  • Engaging personality, service-oriented background, and expertise in project management.

Accomplishments

  • Supervised a team of 15 financial professionals, increasing department efficiency by 40% through targeted process improvements.
  • Reduced workforce training periods by 13 weeks by designing an e-learning platform for new hires, streamlining the onboarding of new talent.
  • Program Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
  • Reduced customer incident escalation rates by 48% through the adoption of streamlined incident response protocols with a 4 hour resolution target.
  • Identified and acquired 10 high-value new clients for the company.
  • Optimized procurement cycles, reducing vendor-related delays by 28% and improving overall service delivery timelines.
  • Led a task force that harmonized inter-departmental communication channels, reducing project bottlenecks and achieving a 39% faster time-to-market for new financial products.
  • Cut company operating budget by $17 through process.
  • Instituted a risk management protocol that reduced non-compliance incidents by 43% and decreased operational disruptions by 37%.
  • Grew revenue by $16 in the first year by spearheading development of system.

Affiliations

  • Participant, ABA Professional Development Banking Series, 2024
  • Member, Society of Financial Professionals, 2019 – Present
  • Accredited Member, International Institute for Financial Leadership, 2023 – Present
  • Presenter, ABA Annual Conference on Risk Management, Raleigh, 2024
  • Active Advisory Role, Innovators in Financial Services Group, 2022
  • Advisory Board Member, Regional Banking IT Transformation Group, 2021
  • Accredited Banking Trainer and Examiner, initiative, 2017 – 2020
  • Certified Operations Manager, National Association of Productivity & Efficiency, 2020
  • Member, International Association of Finance Executives, 2020 – Present
  • Certified Fraud Examiner (CFE), Association of Certified Fraud Examiners (ACFE), 2020

Certifications

  • Financial Data Professional (FDP) - program
  • Certified Treasury Professional (CTP) - Association for Financial Professionals (AFP)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Chartered Financial Analyst (CFA®) – CFA Institute
  • Certified Risk Manager (CRM) - The National Alliance for Insurance Education & Research
  • Google Certified Professional Cloud Architect
  • Certified Financial Services Auditor (CFSA) - Institute of Internal Auditors (IIA)
  • Certified ITIL Foundations - Harbor & Co.

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