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Skills

  • Conflict resolution
  • Process implementation
  • Extremely organized
  • Interpersonal and written communication
  • Process improvement
  • Data Management
  • Grounding
  • Product testing
  • MS Office
  • Motor installation and wiring

Work Experiences

  • Answered an average of 18 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Achieved a 73% reduction in project delays.
  • Used sweep testing tools and initiative software to test the operation of tower transmission components.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Had an excellent attendance record and was always on time for work.
  • Achieved Lean for tower rigging best practices.
  • Achieved seamless network handover in high-traffic zones.
  • Rigged towers, monopoles, and rooftops to build new towers or collocate antennas on existing structures under FCC guidelines.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Product inspection and machine repair are skills that Fit Tower Hand possesses.
  • Tower Technicians climb communication towers to install, replace, or repair antennas and auxiliary equipment that transmit and receive radio waves.
  • With a strong work ethic and the ability to adapt and collaborate.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Adept at training junior technicians.
  • Within Miscellaneous, senior Tower Technician and outstanding performer in team leadership and stakeholder engagement.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Demonstrates a thorough understanding of climber safety, equipment, risk assessment, and safe rescue techniques.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Professional with 18 years of progressive experience in the field who is highly organized and detail-oriented.

Accomplishments

  • Used Asana to track and manage all project milestones, ensuring that over 14 upgrades were completed within project deadlines.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Decreased operational downtime by 20% by streamlining preventive maintenance procedures across multiple telecommunications towers.
  • Led a team responsible for retrofitting 7 existing tower structures with newer 5G equipment, meeting all technical and safety standards.
  • Collaborated with team of 5 in the development of framework.
  • Contributed to reducing hazardous outages in the Midwest by performing regular tower audits and making preventative maintenance recommendations.
  • Operated specialized climbing equipment in compliance with initiative, completing all projects with zero safety incidents or infractions.
  • Trained and mentored a team of 16 new tower technicians in safety protocols, rigging best practices, and equipment troubleshooting.
  • Trained in fiber optic cable installation and fusion splicing, ensuring high-performance connectivity on new tower builds.
  • Reviewed and interpreted blueprints and technical schematics for tower installations, ensuring 100% compliance with safety and industry regulations.

Affiliations

  • Wireless Networking Professional Certification
  • Society of Broadcast Engineers (SBE)
  • Institute of Electrical and Electronics Engineers (IEEE)
  • Association for Computing Machinery
  • Society of Women Engineers
  • Lions Club
  • National Wireless Safety Alliance (NWSA)
  • Cell Tower Technician Training Programs 2019
  • National Association of Social Workers
  • Freemason

Certifications

  • Certified Propagation Modeler (CPM) from Ironclad Systems
  • Certified Public Accountant (CPA)
  • Certified Tower Safety & Inspection Technician (AMPP)
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Digital Signal Processor Technician Training (DSPT)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Industrial Rope Access Trade Association (IRATA) Level 1

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