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Skills

  • Kennel cleaning and sanitizing methods
  • Hospital operations
  • Business Development
  • Menu memorization
  • Computer literate
  • Inventory management
  • Customer satisfaction
  • CRM Systems
  • Contract negotiation/review/drafting
  • Effective time management

Work Experiences

  • Accommodated 8% more orders during peak hours.
  • Took orders by listening to customers and recording menu selections, substitutions, and add-ons.
  • Mixed soft drinks, water, and initiative beverages after filling them.
  • Achieved a 22% reduction in turnover.
  • Assisted wait staff and other members of the team in completing tasks.
  • Chopped, diced, improved and cooked ingredients to make framework food items.
  • Assisted the Food Service Manager with breakfast, lunch, and dinner planning and preparation for over 6 guests.
  • Assisted the Food Service Manager in instructing cafeteria employees on food preparation, line procedures, and health regulations.
  • Took food orders and explained the options to patients and their families.
  • Accelerated training completion timelines.

Summaries

  • Dedicated to providing nutritious food to patients in need.
  • Accomplished Assistant Food Service Manager with 10 years of experience.
  • Clear understanding of vendor management and strategic planning as well as stakeholder engagement training.
  • Costs were consistently reduced while profits were increased.
  • Customer-focused Sales Representative with 2 years of experience solving problems for clients.
  • Takes orders, fills special requests, prepares food, and budget management with ease.
  • Employee relations are a priority, as is providing staff with the tools they need to succeed.
  • Accomplished Assistant Food Service Manager skilled in cost analysis and labor budgeting, recognized for reducing labor costs by 79% while maintaining a high level of service quality.
  • Focused on serving high-quality meals prepared with the safest and most up-to-date cooking techniques.
  • Offering 3 years of food preparation and customer service experience.

Accomplishments

  • Integrated
  • Guided
  • Represented
  • Resolved product issue through consumer testing.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Managed
  • Effectively managed labor schedules, aligning staffing with peak times to reduce overall labor costs by 48% without sacrificing service quality.
  • Trained
  • Consistently received positive feedback from employees on leadership approach, improving employee morale and reducing turnover by 79%.
  • Created

Affiliations

  • Food Marketing Institute (FMI) - Member
  • National Restaurant Association (NRA) Member
  • Food Beverage & Associates Membership metric
  • Association for Supply Chain Management (APICS)
  • Member of Women Chefs & Restaurateurs (WCR)
  • Project Management Institute
  • Society of Women Engineers
  • Continuing Education Facilitation in Restaurant Management at Cedar Works
  • Lions Club
  • American Culinary Federation (ACF) Affiliation

Certifications

  • Customer Service Excellence Certification
  • Certified Foodservice Professional (CFSP)
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • CompTIA Security+
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Safe Serve Certification (State-Specific)
  • OSHA 10-Hour Safety Certification for General Industry

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