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Skills

  • Data-driven case management
  • Pharmacy operations management
  • Dispute resolution with unions/employers
  • Cross-functional disability support program design
  • Loss prevention management
  • Disability claim duration reduction
  • Ergonomic assessments
  • Employee retention improvement
  • Healthy meal preparation
  • Profit improvements

Work Experiences

  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Achieved higher departmental alignment.
  • Collaborated with insurer networks.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $10 operating budget.
  • Addressed reasonable accommodations.
  • Collaborated with HR and management to implement return-to-work strategies, resulting in a 12% increase in employee retention post-disability leave.
  • Avoided potential fines.
  • Increased patient satisfaction by 9% within the past year.
  • Collaborated with cross-functional teams.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.

Summaries

  • Coordinate patient admission and discharge.
  • Project management and stakeholder engagement experts.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Hope to help Northwind achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Staff development that results in high-performing teams has been recognized.
  • Accomplished Disability Management Consultant.
  • Achieved a 65% reduction in disability-related absences year-on-year.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Clear understanding of project management and process improvement as well as quality assurance training.

Accomplishments

  • Assisted in negotiating return-to-work arrangements with medical professionals for 13 high-priority disability cases, enabling more timely employment resumption.
  • Restructured case management processes, increasing the return-to-work success rate for employees on long-term disability by 53% in 2019.
  • Collaborated with legal, HR, and safety departments to ensure organizational practices aligned with ADA, FMLA, and state disability laws, reducing legal liabilities.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 12 in the development of system.
  • Facilitated cross-departmental communication and decision-making, reducing the average disability case resolution time by 65%.
  • Utilized SAP to streamline case management systems, improving tracking accuracy and increasing case closure rates by 71%.
  • Initiated an early intervention system to identify and support high-risk employees, reducing long-term disability costs by 63%.
  • Monitored employee health outcomes using Adobe Creative Suite, which enhanced the speed of decision-making on disability claims by 60%.
  • Audited 5 return-to-work cases to ensure ADA and state law compliance, leading to a 46% reduction in legal claims.

Affiliations

  • Certified Rehabilitation Counselor (CRC) Credential
  • Toastmasters
  • International Association of Administrative Professionals
  • Society for Occupational Health Psychology (SOHP)
  • International Association of Insurance Professionals (IAIP)
  • Association of Information Technology Professionals
  • Employee Assistance Professionals Association (EAPA)
  • National Disability Institute (NDI)
  • National Council on Rehabilitation Education (NCRE)
  • National Business Group on Health (NBGH)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Certified Managed Care Nurse (CMCN)
  • CompTIA Network+
  • Workplace Disability Prevention Training (WDPT)
  • Certified Case Manager (CCM)
  • Cisco Certified Network Associate (CCNA)
  • Risk Management in Worker Compensation Certification
  • Certified Employment Support Professional (CESP)
  • Certified Workers' Compensation Professional (CWCP)

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