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Skills

  • Retail store support
  • Multi-line phone talent
  • Customer feedback analysis and improvement
  • Strategic sales knowledge
  • POS systems expert
  • Exceptional communication skills
  • Order fulfillment
  • Implementation of customer feedback
  • Inventory management and stock analysis
  • Handling escalated customer issues

Work Experiences

  • Built strong, compassionate client relationships and earned a reputation for exceeding service standards.
  • Created and maintained a detailed database to develop promotional sales.
  • Entered customer interaction details into HubSpot to track requests, document problems, and record solutions offered.
  • Through the use of effective marketing strategies, I was able to exceed my sales targets.
  • Used a POS system to itemize and total the purchases of 2 customers.
  • In the top 10% of employees for successful implemented.
  • Acquired 3 new customers, resulting in 16% revenue for the team.
  • Increased the team's revenue by over $7 in sales.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Collaborated with vendors to plan more than 15 daily pickups and weekly deliveries.

Summaries

  • Dedicated to exceeding expectations and leading the team to success.
  • Dedicated to meeting and exceeding framework objectives through effective communication and program abilities.
  • Microsoft Excel and metric techniques have been taught to me.
  • Customer service specialist with over 15 years of experience resolving account and service issues for Miscellaneous clients.
  • Bring extensive high-call volume experience working with process consumers spanning 9 years.
  • With extensive experience in the system industry, I am a knowledgeable and dedicated customer service professional.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Clear understanding of cross-functional collaboration and client relations as well as team leadership training.
  • Worker with a strong understanding of framework organization and method product issues.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Led the cross-training of 9 flooring specialists, improving overall department efficiency by 26%.
  • Actively participated in sales forecasting meetings to ensure consistent stock availability, reducing downtime for flooring installations by 42%.
  • Updated and optimized the customer support knowledge base, enhancing resource accessibility and improving first-call resolution rates by 42%.
  • Trained and mentored 13 new associates using a standardized guide, enhancing team performance and reducing onboarding time by 80% days.
  • Built and sustained relationships with 14 key flooring vendors, securing better pricing and expanding product availability by 15% lines.
  • Resolved complex flooring-related issues for 10 customers, contributing to a 24% reduction in service complaints.
  • Participated as a liaison between customer service and installation teams, which improved communication and reduced job delays by 41% hours.
  • Flawlessly managed special orders for custom flooring materials, helping the team deliver orders on time 59% of the time.
  • Resolved product issue through consumer testing.
  • Resolved over 9 customer complaints by effectively balancing empathy with problem-solving strategies, contributing to zero negative reviews on Power BI.

Affiliations

  • Association for Computing Machinery
  • Better Business Bureau (BBB) Accreditation
  • Certified Floorcovering Installers Association (CFI)
  • Jaycees
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • International Surface Fabricators Association (ISFA)
  • National Tile Contractors Association (NTCA)
  • World Floor Covering Association (WFCA)
  • International Council of Nurses

Certifications

  • Certified Custom Rug Sales Specialist (CCRSS)
  • Salesforce
  • Certified Sales Consultant (CSC) in Flooring
  • Certified Hardwood and Laminate Specialist from Ironclad Systems
  • Flooring Installation Certification by Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Collaborative Selling Skills Certification from Harbor & Co.
  • Conflict Resolution and Communication Skills Certification
  • Project Management Professional (PMP)

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