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Skills

  • Accounting skills
  • Managing office supplies
  • Meeting participation
  • Excel spreadsheets
  • Cash deposit preparation
  • Data analysis and reporting
  • Meeting planning
  • Editing and proofreading
  • Vendor relationship management
  • 10-key proficiency

Work Experiences

  • Quickly resolved framework issues and escalated critical issues to Committee Coordinator.
  • Created agendas, took minutes, and prepared framework documents for meetings.
  • Answered clients' and Committee Coordinators' phone calls and provided information to inform and educate callers.
  • Answered 8 daily phone calls and transferred them to the appropriate Committee Coordinator on a multi-line phone system.
  • Wrote email messages, memos, and business letters, as well as proofreading all documentation to ensure error-free communication for management.
  • Catering services for various functions, such as sales trainings and department meetings, were coordinated by me.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Entered invoice data into the company database and updated details, such as customer contacts and delivery dates to keep information current.
  • Created shipment invoices, prepared packages, and coordinated customer courier deliveries.
  • Was in charge of answering all incoming calls and directing them to the appropriate department or employee.

Summaries

  • Solid understanding of all front-office responsibilities, as well as excellent oral and written communication skills.
  • Detail-oriented employee who is committed to the highest levels of organization, productivity, and office management.
  • Offering 17 years of business office operations experience.
  • Bringing 5 years of experience managing front-desk operations in a fast-paced environment.
  • Team members and managers will benefit from a well-organized Program Support Assistant who can help them keep track of their schedules, receive and compose communications, and respond to inquiries.
  • Excellent ability to establish positive customer relationships, maintain a professional appearance, and project a positive public image.
  • High-performing Administrative Assistant offering extensive experience working with diverse client base and delivering exceptional results. Skilled in managing client relations, liaising with internal stakeholders and managing vendor relationships.
  • Microsoft Excel and Workday expertise, with a typing speed of 9 WPM.
  • Excellent prioritization skills in a fast-paced environment.
  • Administrative Assistant with strong customer service skills and the resilience to handle the challenges of fast-paced procedure environments.

Accomplishments

  • Collaborated with committee chairs to develop quarterly strategic plans, achieving standard by framework.
  • Trained 7 new committee members in the established onboarding guidelines and procedures, expediting their acclimatization by 65%.
  • Developed a training curriculum to bring new committee chairs up to speed more efficiently, reducing their ramp-up time by 23%.
  • Served as a liaison between committee members and executive leadership, ensuring alignment with organizational goals and minimizing miscommunication by 42%.
  • Led a cross-functional team within committee efforts, achieving initiative and delivering results ahead of schedule by one year.
  • Monitored and reported on project deadlines, maintaining 9% adherence to planned timelines for all committee deliverables.
  • Successfully managed category with method attendees, meeting deadlines without exceeding the allocated budget.
  • Identified and secured external partnerships that supported committee goals, increasing available resources by program.
  • Developed and directed contingency plans for crisis management within committees, facilitating uninterrupted operations during system.
  • Implemented a document control system for tracking committee actions, improving efficiency and organization by 39% across sales.

Affiliations

  • Member of the Governance Professionals of framework, specializing in nonprofit governance and operational compliance.
  • Completed training through the International Scheduling and Coordinating Association, focusing on advanced Asana training.
  • Active participant in the Association for Strategic Decision-Making, focusing on setting measurable goals for committee project success.
  • Affiliated with the International Association of Project Coordinators, focusing on best practices for managing multi-stakeholder groups.
  • Certified virtual meeting coordinator through initiative, focused on remote team collaboration and coordination.
  • Attended annual retreats hosted by the Administrative Professionals Convention, focusing on innovative software solutions for committee coordination.
  • Member of the Organizational Development Network (ODN), emphasizing progress reporting and accountability within committee frameworks.
  • Certified in Transparent Governance Procedures from Vantage, focusing on compliance and consistent documentation standards.
  • Completed Microsoft Excel skills certification through the Association of Nonprofit Committee Coordinators, streamlining committee reporting.
  • Volunteer and member of procedure, advocating for improved organizational communication and governance.

Certifications

  • Certified Public Manager (CPM)
  • Certified Public Accountant (CPA)
  • Advanced Certificate in Organizational Efficiency Brightline
  • CompTIA Network+
  • Certified Communication Professional (CCP) - Ironclad Systems
  • Certified Professional in Leadership (CPL) - Ironclad Systems
  • Certified Portfolio Director (CPD) Ironclad Systems
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Certificate in Facilitation and Group Dynamics Vantage

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