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Skills

  • Operational improvement
  • POS System proficiency
  • Process improvement
  • Team management
  • Invoice generation
  • RFI Scanners
  • Inventory control and management
  • Complaint resolution process refinement
  • Cash handling accuracy
  • Cooking procedures

Work Experiences

  • Cooked method food in large batches according to standard recipes.
  • Entered requested menu items into the POS terminal and customized orders with substitutions and add-ons.
  • Used approved food recipes and production standards to ensure proper quality, serving temperatures, and standard portion control.
  • Actively resolved customer issues, reducing return rates on incorrect orders by 41%.
  • Achieved results within the first 15 months.
  • Collaborated with team members.
  • Achieved Top Performer for maintaining a 45% sanitation compliance score during regular 2024 health inspections.
  • Organized food items on serving trays and in carry-out packages in preparation for delivering completed orders to customers.
  • Communicated effectively with kitchen and management team.
  • Cooked to perfection metric food items by following recipes to cut, chop, and combine ingredients in the proper amounts and with proper technique.

Summaries

  • Takes orders, handles special requests, prepares framework food, and performs project management.
  • Professional who is conscientious and self-directed and excels at working quickly and independently.
  • Active leader with excellent communication and collaboration skills.
  • Dedicated to providing nutritious food to patients in need.
  • Food Service Worker who is enthusiastic about preparing food ingredients and preparing dishes according to recipes.
  • Crew Associate is a talented method worker with 8 years of experience.
  • With training in method cuisine, I am knowledgeable about front of house and back of house protocols.
  • Worker in the initiative industry with 7 years of experience in the food service industry.
  • Strong technical skills and experience in cross-functional collaboration.
  • Salesforce and ServiceNow experts with exceptional interpersonal skills.

Accomplishments

  • Played a key role in achieving the highest monthly sales of $12 by promoting add-ons and recommended product upsells.
  • Resolved customer complaints in 5 minutes or less on average, helping to increase positive reviews by 20%.
  • Streamlined drive-thru lane processes, resulting in a 5% improvement in order accuracy and reducing service time by 46% minutes.
  • Assisted management in introducing a customer feedback loop, resulting in improved satisfaction scores by 40% within one year.
  • Reduced kitchen errors by 58% during high-traffic periods by enforcing clear communication protocols between team members.
  • Enhanced customer satisfaction ratings by 53% after spearheading a communication improvement project between kitchen staff and front-line crew.
  • Reduced customer service-related complaints by 44% after implementing a more structured and attentive problem resolution process.
  • Developed new workflow processes that eliminated errors and ensured on-time delivery of orders, resulting in 45% less returns.
  • Assumed leadership roles during peak hours, effectively managing team schedules and reducing total wait times by 61% in 2021.
  • Effectively handled an average of 6 customer transactions per shift, while maintaining a high accuracy rate of 28%.

Affiliations

  • Recipient, Employee of the Month, Northwind – Recognized for outstanding efforts in customer satisfaction and team collaboration in 2018.
  • Certified Host, initiative – Proficiency in table management and guest seating arrangement.
  • Member, Quick Service Restaurant Operators Group – Networked with industry peers to refine service strategies for high-volume restaurants.
  • Participant, Store Safety and Compliance Program, process – Completed training on retail safety protocols and customer service excellence.
  • Volunteer, Raleigh Food Bank – Assisted in preparing and distributing meals to underserved populations.
  • Member, Americas Lodging Investment Summit (ALIS) – Attended seminars on hospitality marketing and service growth.
  • Member, Society for Hospitality & Foodservice Management – Engaged in educational offerings on the latest industry innovations.
  • Member, International Executive Housekeeping Association – Engaged in workshops on maintaining cleanliness and hygiene in high-volume environments.
  • Member, Compliance and Service Standards Committee, framework – Assisted in setting standards to improve food service practices.
  • Member, Culinary Hospitality Management Association – Connected with professionals to exchange best practices in catering management.

Certifications

  • Certified Restaurant Professional (CRP) - 2017
  • Certified Business Relationship Manager (CBRM) 2018
  • American Academy of Financial Management (AAFM)
  • Professional Food Manager (PFM) Certification – framework
  • Certified Public Accountant (CPA)
  • Association for Project Management (APM)
  • Customer Engagement Specialist (CES) Certification - Summit Group
  • Retail Management Certification – initiative
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)

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