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Skills

  • Regulatory compliance
  • Public speaking
  • Education Advocacy
  • First Aid/CPR
  • Advocacy for Special Needs Support
  • Communications
  • Community resources
  • Community outreach
  • Stakeholder relationship management
  • Crisis intervention strategies

Work Experiences

  • Addressed critical issues including parenting skills.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Addressed sensitive issues such as substance abuse.
  • Addressed transportation and health barriers.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 68% increase in community resource utilization.
  • Administered needs assessments for each family enrolled in the program to identify areas of concern and created individualized intervention plans.
  • Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.
  • Built trusting relationships with families.
  • Achieved 29% improvement in school readiness scores.

Summaries

  • Collaborative advocate with experience developing strong family-school partnerships through the coordination of 10 parent events and workshops each year.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved measurable improvements in household knowledge.
  • Achieved 62% improvement in participation rates.
  • Accomplished fundraising expert.
  • Compassionate and resourceful advocate, dedicated to empowering families by addressing immediate needs while fostering long-term self-sufficiency through access to supportive services.
  • Costs were consistently reduced while profits were increased.
  • Built trust with families.
  • Advocacy-focused professional.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Established early childhood mental health programs that provided counseling and social-support services for 7 children at risk.
  • Organized annual family support events in collaboration with 7 local agencies, fostering a network of community and educational resources.
  • Developed comprehensive case plans for over 4 families, connecting them with community services to maintain stability and improve family dynamics.
  • Worked with interdisciplinary teams to provide a holistic care experience, increasing family satisfaction rates by 24%.
  • Collaborated with team of 3 in the development of framework.
  • Documented and resolved initiative which led to metric.
  • Resolved product issue through consumer testing.
  • Facilitated 12 family engagement workshops per year, raising participant understanding of early childhood milestones by 25%.
  • Monitored family progress on an ongoing basis, using HubSpot to track improvement in social, emotional, and academic benchmarks.
  • Created a bi-monthly family feedback loop using QuickBooks to enhance communication between staff and parents, improving trust and program loyalty.

Affiliations

  • Toastmasters
  • Parents as Teachers National Center
  • National Family Support Network (NFSN)
  • Early Childhood Data Collaborative (ECDC)
  • Society of Human Resource Management
  • Society for Community Research and Action (SCRA)
  • National Alliance for Hispanic Health
  • American Professional Society on the Abuse of Children (APSAC)
  • Alliance for the Advancement of Infant Mental Health
  • American Society of Safety Professionals

Certifications

  • Family Development Credential (FDC)
  • ServSafe
  • Certified Behavioral Health Case Manager (CBHCM)
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Mother and Infant Health Training – Summit Group
  • Certified Public Accountant
  • Certified in School Crisis Prevention and Intervention (CPI)
  • SHRM Senior Certified Professional (SHRM-SCP)

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