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Skills

  • Contract negotiation
  • External stakeholder relationship management
  • Acute and rehabilitative care
  • Personnel management
  • Cross-functional team collaboration
  • Census goals
  • Schedule management
  • Healthcare delivery
  • Quality assurance controls
  • Credit approval process optimization

Work Experiences

  • Achieved global consistency in policy adherence.
  • Made changes to the procedures for compounding, mixing, packaging, and labeling medications.
  • Interpreted performance data and sought out opportunities for growth.
  • Awarded Outstanding Service Award for spearheading the adoption of a customer-centric financial resolution process that boosted customer retention by 75%.
  • Pushed for improvements in process, efficiency, and quality, which resulted in a 18% increase in patient discharge times.
  • Helped customers open checking and savings accounts, as well as apply for credit cards and loans.
  • Oversaw daily operations at a facility that cared for more than 3 people.
  • Quickly resolved conflicts among physicians, nurses, and other healthcare employees to keep workflows on track.
  • Oversaw 11 Customer Financial Services Managers of administrative staff, providing consistent coaching and mentoring to improve job efficiency.
  • Addressed payment issues.

Summaries

  • Provide a positive patient experience by providing high-quality care.
  • Motivating leader who has built and managed standard teams in the past.
  • Looking for a position as a Pharmacy Manager with Cedar Works.
  • Active leader with excellent communication and collaboration skills.
  • Performance reporting in process settings and data analysis in risk assessment settings.
  • Using financial knowledge to assist clients in achieving their financial objectives.
  • Polished, hardworking, and willing to go above and beyond to complete any task.
  • A results-oriented nursing home executive who understands how to maintain employee efficiency, accuracy, and service quality through effective recruitment, training, and leadership strategies.
  • Managing multiple goals in order to increase efficiency and influence positive outcomes.
  • Well-versed in motivating and retaining employees, as well as building relationships with residents and families and meeting accreditation requirements.

Accomplishments

  • Introduced a proactive credit risk management strategy, leading to a 74% decrease in delinquent accounts across product.
  • Recovered $9 in aged debt within the past year, exceeding quarterly goals by 68% through targeted client outreach and negotiation tactics.
  • Managed and optimized cash flow forecasting activities, strengthening liquidity by 57% and allowing for better risk mitigation decisions.
  • Collaborated with accounting and sales teams to reduce credit disputes, minimizing days sales outstanding by 38% over two years.
  • Integrated new CRM and financial software tools that improved payment tracking efficiency, reducing manual errors by 78% and boosting accuracy.
  • Established a dynamic credit limit policy based on key financial metrics, resulting in a 82% reduction in credit write-offs and overall risk exposure.
  • Successfully partnered with third-party collection agencies to recover over $4 in delinquent accounts while maintaining full regulatory compliance.
  • Led a team responsible for improving collections efforts across 17 regions, recovering over $7 in aging receivables within three years.
  • Collaborated with external auditors during financial audits, contributing to a clean audit outcome and improved compliance with framework.
  • Slashed payment processing errors by 30% through a targeted review of internal operations and vendor payment procedures.

Affiliations

  • Chartered Credit Professional (CCP), Credit Institute of Chicago
  • Certified Financial Analyst (CFA), Institution of Chartered Financial Analysts
  • Certified Financial Services Manager, 2015 — American Banking Association (ABA)
  • Participant, Global Credit Risk Training Initiative, trained in compliance with metric
  • Member, Association for Financial Professionals (AFP), specializing in Risk Management
  • Certification in Negotiation Strategies, Financial Services Institute
  • Participant, Advanced Financial Systems Certification Program, QuickBooks, 2022
  • Certification in Customer Relationship Management Systems, procedure
  • Six Sigma Green Belt Graduate, Customer Financial Services Process Improvement Program
  • Member, The Risk Management Association (RMA), Financial Services Division

Certifications

  • Financial Data Analytics Certification by metric
  • CompTIA Network+
  • Conflict Resolution Specialist Certification by method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Negotiation Specialist (CBNS) by Harbor & Co.
  • Association for Project Management (APM)
  • Google Certified Professional Cloud Architect
  • Fundamentals of Credit and Collections (FCC) by National Association of Credit Management (NACM)
  • Certified KPI Professional by Summit Group
  • CompTIA Security+

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