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Skills

  • Cultural sensitivity in event planning
  • Conference planning and execution
  • Stakeholder relationship management
  • Supervision
  • Event budget management over $6
  • Planning and coordination
  • Vendor management
  • Emergency response team coordination
  • Security systems
  • Business operations

Work Experiences

  • Answered 2 phone calls per 6 months to assist customers.
  • Suggested cost-cutting strategies for events.
  • Achieved a 64% reduction in overtime staffing costs.
  • Achieved OSHA.
  • Evaluated event planning services and their associated costs.
  • Saved money by developing functional solutions to category problems.
  • Achieved a 57% increase in client satisfaction.
  • Boosted event registration by 72%.
  • Achieved 69% growth in attendance.
  • Increased customer satisfaction by coming up with new ways to solve problems.

Summaries

  • Active leader with excellent communication and collaboration skills.
  • Accomplished at handling multi-location conferences and meeting attendance growth goals by 27%. Strong communicator and negotiator dedicated to exceptional client service and bottom-line results.
  • Cross-functional collaboration Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Lean certified
  • Successfully organized memorable events that reflected the clients' vision.
  • Vendor management in method settings and client relations in strategic planning settings.
  • Director of Event Operations and team leader with 3 years of experience in process settings.
  • Proven ability to create data-driven event promotion strategies that maximize reach.
  • Communicative and team-oriented, with Power BI expertise.

Accomplishments

  • Built strong businesses relationships with sponsors, increasing event sponsorship revenue by 34% through tailored activation strategies.
  • Implemented a new communication protocol within the events team, reducing logistics miscommunication by 18%.
  • Deployed an attendee engagement app such as Workday, increasing live polling and app engagement rates by 6%.
  • Optimized the transportation and logistics management for high-profile events, reducing guest transfer times between venues by 63%.
  • Spearheaded sustainability efforts at large-scale events, reducing waste by 43% through more efficient material usage and recycling initiatives.
  • Authored and maintained strategic lighting, staging, and audiovisual needs across venues, increasing visual engagement and speaker satisfaction rates by 31%.
  • Facilitated post-event analysis and attendee feedback integration, driving continuous improvements that resulted in higher overall NPS scores by 15 points.
  • Successfully managed cross-functional teams, streamlining event operations and reducing setup and breakdown times by 12%.
  • Designed and implemented multi-location conferences across category, delivering an attendee increase of 67% while maintaining tight budget controls.
  • Managed multiple conference timelines simultaneously, ensuring on-time executions for 6 events per quarter with zero operational disruptions.

Affiliations

  • Participant, Sustainable Event Alliance (SEA), Certified Green Event Specialist (CGES) 2023
  • Certified Speaker, Toastmasters International Focused on Event Leadership Communication 2021
  • Panelist, Women in Events Association (WIEA) Leadership Summit 2016
  • Conference Speaker, Experiential Marketing Summit on Event Operations 2015
  • Board Member, National Association for Catering and Events (NACE) 2024 – 2017
  • Chairperson, Event Leadership Institute Executive Advisory Board, 2018
  • Advisor, Event Management Education & Development
  • Certified Special Events Professional (CSEP) through International Live Events Association (ILEA) 2016
  • Attendee, Wedding MBA Conference, Special Events Industry Track 2024
  • Partnership with Convention & Visitors Bureau (CVB) in Boston since 2017

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Venue Management School Certification – standard
  • Certified in Exhibition Management (CEM)
  • Association for Project Management (APM)
  • Apple Certified Associate (ACA)
  • Certified Sports Event Manager (CSEM)
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Certified in Large Event Leadership and Operations – Summit Group

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