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Skills

  • Data analysis background
  • Employee safety training
  • Data-driven decision making
  • Succession planning
  • Classroom expertise
  • Customer needs assessment
  • Team leadership and coaching
  • Conflict de-escalation
  • Risk management
  • Employee performance evaluation

Work Experiences

  • Identified employees with specific skill sets to recommend for promotions or raises, resulting in a 7% increase in internal hiring and a $5 reduction in training costs.
  • Contributed to $2 in cost savings.
  • Collaborated with senior management.
  • Ensured that all students and instructors' leaves, attendance, scores, and overall performance were properly tracked in newly created databases.
  • Assessed team skills.
  • Coached a team of 15 employees, helping them achieve their sales targets consistently, leading to a 64% revenue increase in 2019.
  • Achieved a 81% improvement in employee engagement metrics.
  • Achieved record customer satisfaction scores of over 15% through continuous training and staff development in category.
  • Achieved results within 2 months.
  • Crafted customized performance improvement plans.

Summaries

  • Assistant Manager in Training with 15 years of experience leading and developing high-performing teams, consistently delivering top sales results while enhancing operational flow.
  • Achieved a 41% improvement in customer feedback scores.
  • Skilled Training Specialist who is very good at conducting individual and group training sessions on program, procedure, and method.
  • Achieved 11 in savings over 16 months.
  • Analytical leader with expertise in performance metric analysis.
  • Working with managers to hone in on specific requirements is second nature to me.
  • Within Human Resources, senior Assistant Manager in Training and outstanding performer in risk assessment and performance reporting.
  • Achieved a 31% training completion rate.
  • Assistant Manager in Training with a passion for delivering high-quality training programs, reducing onboarding times by 50% while ensuring consistency in new-hire readiness.
  • Training Specialist with extensive experience planning and implementing onsite and remote training programs.

Accomplishments

  • Consolidated feedback from customer reviews into actionable training protocols, resulting in a 78% improvement in net promoter scores.
  • Collaborated with HR to refine onboarding processes, decreasing employee ramp-up time by 26%.
  • Spearheaded the development of onboarding material, reducing the onboarding time for new hires by 70% through process improvements.
  • Developed a multifaceted report using Jira that allowed real-time tracking of KPIs, contributing to a quarterly performance increase of 46%.
  • Assisted in training development programs that successfully reduced onboarding times of new hires from 9 weeks to 18 days.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided conflict de-escalation training resulting in a 54% reduction in customer service complaints and improved staff problem-solving efficiency.
  • Organized team-building events that strengthened interdepartmental relationships, contributing to a 41% boost in workplace morale.
  • Executed monthly diversity and inclusion workshops, enhancing employee engagement and boosting the company's workplace culture rating by 67%.
  • Boosted revenue by generating new business relationships and expanding service offerings within budget management, resulting in a 33% growth in annual sales.

Affiliations

  • Society for Human Resource Management (SHRM) - for effective staff management training and onboarding
  • Technology in Retail Certification through procedure
  • American Society of Safety Professionals
  • Certifying excellence in customer service through the CSIA Customer Service Professional Certification
  • Certified Assistant Manager Program by standard
  • Operations Management Council (OMC) - For collaboration on operational efficiency
  • Toastmasters
  • Sustainability Management Workshop Certification 2017 focused on reducing operational costs
  • Certified Corporate Trainer (CCT) from Ironclad Systems
  • Association for Computing Machinery

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Inventory Management Certified Professional (IMCP) – Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Certified Human Resources Specialist (CHRS) – Summit Group
  • Lean Six Sigma Green Belt Certification
  • Fundamentals of Supervision & Management Certificate – Ironclad Systems
  • Certified Public Accountant (CPA)
  • CPR and First Aid Certification - category
  • Time Management and Productivity Certification - Vantage

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