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Skills

  • Level 2 and Level 3 escalation procedures
  • Real-time data analysis
  • Critical outage restoration
  • Monthly performance report creation
  • Customer service
  • Budgets
  • Home health care expertise
  • Records management specialist
  • MS Office
  • Custom dashboard development

Work Experiences

  • Achieved a 22% reduction in repeat incidents.
  • Achieved 73% cost savings on server infrastructure.
  • Evaluated and treated wide range of conditions, including chronic and acute pain, disc prolapse, whiplash, dislocations, arthritis, Multiple Sclerosis, Parkinson's, stroke and neuropathies.
  • Chronic and acute pain, disc prolapse, whiplash, dislocations, arthritis, Multiple Sclerosis, Parkinson's, stroke, and neuropathies were among the conditions I evaluated and treated.
  • Determined the best treatments to achieve body balance.
  • Admitted and treated patients as part of the hospital's 24-hour on-call services.
  • Planned and efficiently supervised the operations of an outpatient clinic with 2 patients per week.
  • Assessed new monitoring solutions.
  • Applied effective configuration techniques.
  • Kept up with new treatment options, emerging pharmaceutical applications, and new diagnostic tools for use in standard medicine.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Aligned team goals with business objectives.
  • Providing expertise in the administration of system therapies as well as assisting patients with the use of assistive devices.
  • Advanced knowledge in using system to identify system inefficiencies and implement solutions that save the company 63% in costs.
  • Costs were consistently reduced while profits were increased.
  • Consistently improved workload distribution.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at deploying real-time monitoring solutions.
  • Strong athletic coaching and personal training background.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Designed and maintained performance monitoring dashboards for ongoing scalability projects, increasing productivity and reducing resource constraints by 45%.
  • Installed and configured server and network monitoring tools using Asana, improving system reliability by 24% and boosting operational insights.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created best practice documentation for incident management and escalation workflows, helping teams to reduce resolution times by an average of 22% minutes.
  • Collaborated with team of 4 in the development of method.
  • Established a network of communication with external vendors to ensure interoperability with third-party monitoring tools, improving coordination and reducing integration issues.
  • Developed a customized, real-time alert system in initiative, reducing alert noise and focusing attention on high-priority events by 38%.
  • Utilized log aggregation platforms such as Tableau to streamline event log analysis, identifying key performance bottlenecks and reducing troubleshooting time by 52%.
  • Documented and resolved program which led to procedure.
  • Collaborated with DevOps team to implement monitoring as a service using containerized environments, reducing system-wide mean time to detection (MTTD) by 65%

Affiliations

  • Toastmasters
  • Alumni, Global Academy of Monitoring Operations - 2021
  • National Association of Social Workers
  • Lions Club
  • Freemason
  • Member, Information Systems Audit and Control Association (ISACA) - 2022
  • Member, Kubernetes Working Group for Monitoring and Scalability - category
  • Volunteer, Incident Response and Event Management Workshop (Phoenix, 2023)
  • Participant, Monitoring and Systems Management Conference (Atlanta, 2022)
  • American Medical Informatics Association

Certifications

  • Red Hat Certified System Administrator (RHCSA)
  • Certified Ansible Automation Administrator
  • Certified Information Systems Auditor (CISA)
  • Certified Kubernetes Administrator (CKA)
  • Nagios Certified Professional
  • Certified Data Privacy Solutions Engineer (CDPSE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)

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