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Skills

  • Conflict resolution
  • Problem resolution
  • Process improvement
  • Communications
  • Emergency response coordination
  • Cross-departmental collaboration
  • Building Security Awareness
  • Crisis management
  • MS Office
  • Operational improvement

Work Experiences

  • Worked with vendors, contractors, and professional services personnel to ensure that orders were processed in accordance with management's needs and specifications.
  • Quickly routed incoming mail and messages to the appropriate people.
  • Client payments for Asana were collected, and account balances were updated.
  • Achieved a complaint resolution rate above 33%.
  • Organized and booked staff and visitor travel accommodations, including vouchers, agendas, and transportation.
  • Achieved results within 2 months.
  • Collaborated with security personnel, ensuring visitor identification compliance, reducing unauthorized access incidents by 56% in 2022.
  • Collaborated with marketing teams to develop promotional materials distributed at the desk, increasing tourism engagement by 47% at Boston.
  • Was in charge of collecting, sorting, distributing, and sending mail and packages.
  • Achieved a safer environment by 34%.

Summaries

  • Achieved a 36% improvement in visitor satisfaction.
  • While greeting and interacting with customers, answering calls, data analysis and quality assurance, maintain a positive and upbeat attitude.
  • Detail-oriented Information Desk Attendant with essential skills in corporate event coordination, planning, and management, as well as travel and venue accommodations.
  • Dedicated to providing outstanding support to team members and clients.
  • Professional at assisting customers with both simple and complex needs.
  • Having a strong grasp of stakeholder engagement, risk assessment, and ServiceNow.
  • To facilitate office communication, she is adept at scheduling appointments, organizing mail, and collecting messages.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished Information Desk Attendant.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Recognized by management for maintaining a consistent 74% accuracy rate in booking and managing reservations of shared meeting spaces.
  • Managed and coordinated the setup of visitor signage and materials, improving overall appearance and timeliness of information by 50%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Actively monitored and updated access control system logs, ensuring compliance with safety and security protocols.
  • Implemented a streamlined process for answering multi-channel inquiries, reducing wait time by 17% and increasing service effectiveness.
  • Partnered with event coordinators to ensure seamless flow of metric attendees, achieving a 45% positive feedback score.
  • Received President's Club for outstanding customer service based on feedback from visitors and repeat clients.
  • Resolved visitor concerns regarding facility access issues, leading to a 60% improvement in visitor satisfaction ratings.
  • Collaborated with team of 2 in the development of process.
  • Collaborated with engineering to enhance visitor onboarding processes, resulting in reduction of first-time visitor issues by 82%.

Affiliations

  • National Concierge Association (NCA)
  • International Facility Management Association (IFMA)
  • Emergency Management Association (EMA)
  • International Council of Nurses
  • Multilingual Computing and Professional Society
  • National Customer Service Association (NCSA)
  • International Public Safety Association (IPSA)
  • American Marketing Association
  • Toastmasters
  • Global Skills Exchange Network

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Certified Customer Service Representative (CCSR)
  • SHRM Certified Professional (SHRM-CP)
  • CPR and First Aid Certification - American Red Cross
  • Entry-Level Visitor Management Technology Certification
  • Confidentiality and HIPAA Compliance Training
  • Emergency Preparedness Training - American Red Cross

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