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Skills

  • Customer satisfaction improvement strategies
  • Tableside service
  • Buffet station design and layout
  • Bill computation
  • Banquet coordination
  • Food station setup
  • Conflict resolution during live events
  • Beverage preparation
  • Order delivery practices
  • Handling VIP guest requests and seating

Work Experiences

  • Evaluated meal preparation to ensure that special orders were created and that cooking procedures were followed.
  • Achieved Employee of the Year for maintaining the highest guest satisfaction scores in banquet services, reflecting a commitment to excellent service over 2 events.
  • Adhered to proper safety protocols.
  • Arranged food, utensils, and condiments on trays so that meals could be served with all of the necessary ingredients.
  • Polled diners about their meals in order to gauge satisfaction and gather critical feedback for improving operations.
  • Achieved results over 12 months.
  • Acted as the main point of contact throughout high-volume events, ensuring that floor staff and kitchen teams were aligned to deliver services on time.
  • Supported the needs of a 5-person wait staff who attended to the specific needs of countless customers on a daily basis for initiative restaurant with social relevancy and intentionality.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Reliable in coordinating with kitchen staff to complete orders on time and according to individual requirements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Known for promoting appetizers, specialty items, and unique wine selections to significantly increase guest check averages.
  • When greeting, serving, and fulfilling individual requests, be upbeat and friendly.
  • Banquet Staff Member who is proactive and has worked in program restaurants for 9 years.
  • Banquet Staff Member who is focused on guest satisfaction and has excellent interpersonal and communication skills.
  • Achieved 85% client satisfaction.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Collaborated with team of 16 in the development of process.
  • Maintained close observation of food standards and kitchen cleanliness, ensuring compliance with industry health regulations.
  • Continually researched and incorporated the latest trends in banquet design and service protocols, enhancing overall guest experience satisfaction.
  • Supported large charity fundraising dinners, managing all facets of guest seating, food service, and venue preparation.
  • Successfully coordinated with multiple vendors and staff during a 4-attendee conference event, resulting in a 28% improvement in service delivery times.
  • Provided excellent service for VIP guests, receiving frequent commendations from event organizers and guests alike.
  • Led a team in set-up and take-down operations, reducing average event setup time by 12 hours and increasing overall team productivity.
  • Maintained consistent positive guest feedback for managing quick and efficient buffet station coordination during high-traffic periods.
  • Developed a new banquet team scheduling system, improving staff time management and reducing overtime by 52%.
  • Played a key role in securing a 85% repeat booking rate by ensuring exceptional customer service from event inception to conclusion.

Affiliations

  • Banquet and Catering Staff Guild
  • Association of Information Technology Professionals
  • American Marketing Association
  • Global Event Partners
  • International Special Events Society (ISES)
  • National Association for Catering and Events (NACE)
  • Institute of Event Management (IEM)
  • Green Meeting Industry Council (GMIC)
  • Society of Human Resource Management
  • National Association of Social Workers

Certifications

  • Certified Event Manager - Vantage 2019
  • Certified Corporate Event Planner (CCEP) - Lakeside Partners 2022
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Meeting Professional (CMP) - process
  • Certificate in Sustainable Event Management - Summit Group 2024
  • Salesforce
  • CPR and First Aid Certification framework 2017
  • Apple Certified Associate (ACA)
  • Advanced Beverage Service Certification - National Bartenders Association 2015
  • Food and Beverage Management Certificate – Beacon Labs, 2020

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