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Skills

  • Team building
  • Meeting planning
  • Client-centered care
  • Client satisfaction enhancement through tailored service
  • Filing and data archiving
  • Client health and wellness improvement strategies
  • Errands
  • Operational improvement
  • Customer service
  • Project Planning

Work Experiences

  • Recognized abnormalities and/or changes in patients' health status and reported them to the case manager.
  • Achieved 47% better use of available funding in 2016.
  • Achieved a 60% decrease in emergency hospitalizations.
  • Achieved a 42% reduction in health complications.
  • Was in charge of 7 household employees, contractors, and vendors.
  • Kept the house clean and well-stocked, ran errands, managed laundry, and went grocery shopping once a week.
  • Did laundry, dusting, dishwashing, and vacuuming, among other things.
  • Achieved 17 successful community participation events in 2021.
  • Took vital signs such as temperature, blood pressure, pulse, and respiration rate as directed by medical or nursing staff.
  • Prepared meals and assisted patients with eating tasks to promote healthy nutrition.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Patients benefit from improved care and a flexible learning approach.
  • Direct care provider with experience assisting standard people with their medical and emotional needs.
  • Appointment, medication, and household management training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • By effectively coordinating schedules, planning events, running errands, and handling childcare and household tasks, an experienced Personal Assistant has been successful in minimizing hassles and alleviating client concerns.
  • Offering 9 years of experience in the initiative of industry.
  • Team player with excellent clinical and interpersonal abilities.
  • Supported Living Services Provider who is knowledgeable in vendor management and strategic planning.

Accomplishments

  • Developed behavioral intervention strategies that reduced restraining incidents by 2 in line with PMP protocols.
  • Provided crisis intervention for individuals with developmental disabilities, de-escalating 7 incidents and preventing hospitalization 2019.
  • Improved documentation system accuracy by 52% through the development of a new Salesforce system for tracking client progress.
  • Created group therapy activities that were implemented across multiple client groups, achieving a 44% reduction in reported social isolation rates.
  • Utilized multilingual communication skills to better engage non-English speaking clients, leading to a 59% increase in client retention in 2018.
  • Led the effort to create a positive living experience by introducing 9 modified living arrangements that enhanced comfort and accessibility.
  • Resolved product issue through consumer testing.
  • Led implementation of new client health and safety protocols that achieved 78% compliance in audit by category.
  • Improved staff knowledge of autism spectrum disorders by organizing a comprehensive workshop with standard, leading to 53% increase in autism awareness competency.
  • Utilized advanced conflict resolution strategies leading to 7 de-escalations, certified under CPA standards.

Affiliations

  • Autism Society Affiliate Chicago
  • Disability Services Provider Network of Raleigh
  • Rotary International
  • State-Level Advocacy Group for Independent Living Boston
  • Freemason
  • Society of Human Resource Management
  • Academy of Certified Brain Injury Specialists (ACBIS)
  • American Network of Community Options and Resources (ANCOR)
  • Association of Information Technology Professionals
  • National Association of Direct Support Professionals (NADSP)

Certifications

  • Person-Centered Thinking Trainer Certification
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Nonviolent Crisis Intervention (CPI) Certification
  • Certified Direct Support Professional (DSP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Mental Health First Responder (MHFA)
  • Trauma-Informed Care Certification from Vantage
  • National Caregiver Certification Association (NCCA)
  • ServSafe

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