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Skills

  • Product testing
  • Team management
  • MS Office
  • Data entry
  • Communications
  • Interpersonal and written communication
  • Staff development
  • Process implementation
  • Risk management processes and analysis
  • Guest accommodations

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved growth over 2016.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Achieved zero service gaps during peak holiday seasons.
  • Achieved a 75% faster onboarding process.
  • System helped me achieve $170,000.
  • Examined departmental documents to determine how they should be distributed and filed.

Summaries

  • Customer-focused Sales Representative with 8 years of experience solving problems for clients.
  • Accomplished in handling all facets of VIP services, coordinating personalized itineraries and fostering relationships that result in high client retention.
  • Arranged bespoke itineraries for honeymooners and VIP guests.
  • Boosted guest satisfaction.
  • Self-starter with a proven track record of providing excellent service to clients and visitors.
  • Achieved a 37% increase in positive feedback.
  • Concierge service with over 16 years of hospitality and tourism experience.
  • Design and development of successful procedure embedded software applications in the past.
  • Achieved 79% faster integration process.
  • Strengths in strategic planning and budget management backed up by Travel and Hospitality training.

Accomplishments

  • Developed and maintained key local vendor relationships, securing exclusive deals and discounts for guests that improved service offerings.
  • Integrated
  • Streamlined
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Established
  • Increased
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Consulted
  • Proposed
  • Represented

Affiliations

  • Hospitality and Guest Services Network (HGSN)
  • National Customer Service Association (NCSA)
  • Service Excellence Network (SEN)
  • Travel Concierge Association (TCA)
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Federation of Hotel & Restaurant Associations (FHRA)
  • Hotel Concierge Society of the Americas (HCSA)
  • Institute of Hospitality (IH)
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Fundamentals of Project Management Certification by Harbor & Co.
  • Certified Hospitality Concierge Professional (CHCP) by Cedar Works
  • Certified Protection Officer (CPO)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Certificate in Conflict Resolution and Mediation by initiative
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Service Excellence Trainer Certification by Meridian
  • Communication Skills Certification in Luxury Settings by standard

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