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Skills

  • Interpersonal and written communication
  • To-go order preparation
  • Data entry
  • POS System proficiency
  • Data Management
  • Guest seating arrangements
  • Sales expertise
  • Team Leadership
  • Hardware evaluation
  • Pricing tool development

Work Experiences

  • Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
  • Managed food resources, memorized orders, and coordinated service in a 18-table restaurant.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Led interactive server training exercises that included service scenarios of framework and process.
  • Kept an eye on guests for signs of intoxication and immediately alerted management.
  • Described menu items, special offerings, and wine pairings that were appropriate.
  • Met 18 months sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards.
  • Gave customers samples of new ice cream flavors and introduced new menu items, sundae toppings, and cone varieties to upsell more expensive selections.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Within Travel and Hospitality, senior Captain Waiter and outstanding performer in workflow optimization and process improvement.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • With proven fine dining operations and staff supervision expertise, Captain Waiter is an effective Captain Waiter.
  • Efficient Captain Waiter with over 15 years of experience in procedure and process service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Captain Waiter with 14 years of successful team leadership and performance reporting experience.
  • Upselling 15% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.

Accomplishments

  • Established
  • Fostered strong relationships with guests, leading to a 38% increase in repeat bookings for private and large group dining events.
  • Designed and launched menu tasting events for staff, which contributed to improved food knowledge and a 53% rise in customer satisfaction ratings related to menu expertise.
  • Researched
  • Collaborated with team of 17 in the development of initiative.
  • Assumed responsibility for weekly front-of-house operations, achieving a 45% year-over-year increase in guest retention due to exceptional service and staff management.
  • Documented and resolved category which led to standard.
  • Business Development: Initiated two key partnerships which resulted in program revenue growth.
  • Created
  • Trained

Affiliations

  • Member and Chapter Leader of Toastmasters International (Leadership in Hospitality Group)
  • International Council of Nurses
  • Phoenix Waiters and Bartenders Club
  • Association for Supply Chain Management (APICS)
  • Member of Portland Hotel Association Food and Beverage Committee
  • National Restaurant Association
  • Global Food Industry & Trade Association (GFITA)
  • Toastmasters
  • ServSafe Food Handler Certification by the National Restaurant Association
  • Certified Special Events Professional (CSEP) designation

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe Alcohol Certification
  • Table Ordering System Proficiency - ServiceNow
  • Dining Room Service Specialist - American Culinary Federation
  • SHRM Certified Professional (SHRM-CP)
  • Certification in Hospitality Ethics - Global Hospitality Group
  • Certified Public Accountant (CPA)
  • Certified Professional in Hospitality Management (CPHM) - American Hospitality Academy
  • Certified Guest Service Professional (CGSP), AHLEI
  • Customer Service in Catering & Hospitality Certification - Institute of Hospitality

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