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Skills

  • Wine service
  • Cash handling accuracy
  • Document scanning
  • Public speaking
  • Guest relations management
  • Food and beverage pairings
  • Data entry
  • Strong verbal communication
  • Interpersonal and written communication
  • Staff development

Work Experiences

  • Arrange dining tables based on the type of event and the expected level of service.
  • Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions.
  • Completed the restaurant's opening and closing procedures, which included generating POS reports.
  • Verified that all 8 square feet of the restaurant and lounge were clean enough to meet state and federal standards.
  • Gave patrons menus as soon as they were seated and answered questions about menu items, making recommendations as needed.
  • Supported the needs of a 6-person wait staff who attended to the specific needs of countless customers on a daily basis for method restaurant with social relevancy and intentionality.
  • Met 18 months sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Bussed, cleaned, and set 2 tables to ensure quick turnover and increase the number of covers every several months.
  • Addressed standard or system complaints from diners and made recommendations for how to resolve them.
  • Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business.

Summaries

  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • With proven fine dining operations and staff supervision expertise, Captain Waiter is an effective Captain Waiter.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Motivated Captain Waiter with experience managing large-scale projects, including budgeting and administration.
  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • A collaborative work environment was fostered by excellent motivational and communication skills.
  • Ambitious server with 8 years of experience increasing procedure sales and providing guests with personalized service.

Accomplishments

  • Recorded
  • Identified
  • Recommended
  • Exceeded company sales goals by upselling premium menu items, increasing revenue by 28% in one year.
  • Trained
  • Managed
  • Efficiently managed guest seating and service during high-traffic events, reducing wait times by 7% and ensuring that quality of service was upheld.
  • Increased
  • Initiated
  • Cross-trained in Power BI for managing reservations and customer feedback, improving scheduling efficiencies and maintaining a 79% guest satisfaction rate.

Affiliations

  • Hospitality Sales and Marketing Association International (HSMAI)
  • International Association of Administrative Professionals
  • Member of the International Sommeliers Guild
  • Freemason
  • American Society of Safety Professionals
  • Certified International Foodservice Executive (CIFE) from International Food Service Executives Association
  • American Medical Informatics Association
  • Fine Dining Service Professionals Association
  • Advanced Front-of-House Management Program – Brightline
  • International Bartenders Association (IBA)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Certified Restaurant Supervisor - American Hotel & Lodging Educational Institute
  • CompTIA Security+
  • Certified Protection Officer (CPO)
  • CompTIA A+ Technician
  • Wine & Beverage Pairing Professional Certification - International Sommelier Guild
  • TIPS (Training for Intervention Procedures) Certification
  • ServSafe Alcohol Certification
  • Cisco Certified Internetwork Expert (CCIE)

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