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Skills

  • Customer service
  • Mentoring and training
  • Customer feedback analysis
  • Automated reminder systems
  • Communications
  • Customer upselling techniques
  • Monthly sales tracking
  • After-sales service excellence
  • Complaint resolution
  • Microsoft applications proficiency

Work Experiences

  • Oversaw tire bay team members, ensuring that safety standards and tire bay policies and procedures were followed.
  • Attained Six Sigma to reinforce expert knowledge of tire technologies and truck tire safety standards, resulting in a 56% boost in trust with commercial clients.
  • Achieved Excellence Award in 2024.
  • Analyzed customer feedback to drive improvements in service, contributing to a 70% decline in customer complaints regarding tire installations.
  • Handled customer complaints and concerns, and I thoroughly investigated all inquiries.
  • Was in charge of merchandising tire displays and automotive products, as well as keeping the tire bay and waiting area clean and professional.
  • Identified and properly disposed of tires that were worn or damaged beyond repair, informing clients of the need for replacement and guiding them through the process of selecting a new tire and warranty.
  • Helped customers find the best tires for their driving needs and vehicles.
  • Conducted tire tread maintenance sessions tailored to fleet managers, resulting in 35% longer tire life across a client’s entire fleet.
  • Boosted service revenue by $12.

Summaries

  • Tire Salesman expert with 10 years of experience.
  • Achieved a 25% boost in repeat tire sales.
  • Tire Salesman with 10 years of successful stakeholder engagement and project management experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Created employee schedules and collaborated with them to ensure that they were treated fairly.
  • New and returning customers received discounts and sales.
  • Achieved a 71% reduction in complaints.
  • Clear understanding of vendor management and cross-functional collaboration as well as vendor management training.
  • With extensive customer service and sales experience, this Sales Associate is highly motivated.
  • Added significant annual revenue.

Accomplishments

  • Negotiated bulk tire pricing contracts with vendors, saving clients an average of $15 per purchase order.
  • Developed and implemented a follow-up process with existing customers leading to repeat business and a 13% jump in return clients.
  • Increased tire sales by 41% through strategic upselling and educating customers on the benefits of premium tire options.
  • Enhanced warranty upsell conversion rates by 46% by explaining long-term savings to customers.
  • Resolved product issue through consumer testing.
  • Led an initiative to promote eco-friendly tire disposal processes, cutting disposal costs by $4 annually and enhancing brand image.
  • Exceeded monthly sales goals by an average of 39%, frequently recognized as a top seller in the Raleigh region.
  • Managed customer appointments efficiently, utilizing automated reminder systems to decrease missed appointments by 84%.
  • Formulated custom maintenance plans for commercial fleets, reducing unexpected tire failures by 70%.
  • Created a customer retention system by offering tire protection plans that increased contract renewals by 37%.

Affiliations

  • National Institute for Automotive Service Excellence (ASE) Tire Certification Holder
  • Tire Industry Association (TIA) – Certified Tire Service Professional
  • CrossFit Tire Programmers Association (CTPA) – Fundraising Contributor
  • International Association of Administrative Professionals
  • American Car Care Centers (ACCC) – Certified Member
  • National Roadside Service Association (NRSA) Training 2016
  • Automotive Maintenance and Repair Association (AMRA) – Associate Member
  • Freemason
  • National Association of Social Workers
  • National Tire & Retread Expo Attendee 2024

Certifications

  • Salesforce Certified Administrator – Microsoft Excel
  • Advanced Steering and Suspension Certification – category
  • Certificate in Retail Tire Sales Training – Ironclad Systems
  • Inventory Management and Control Certification – Summit Group
  • Automotive Service Excellence (ASE) Certified - T8: Tire Repair and Replacement
  • Automotive Aftermarket Professional (AAP) Certification - Harbor & Co.
  • Certified in Commercial Tire Retreading – Vantage
  • Bridgestone Retail Operations Customer Service Certification – 2018
  • Certificate in Tire Industry Marketing and Sales – Northwind
  • Advanced Tire Maintenance and Repairs – Vantage

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