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Skills

  • Microsoft applications proficiency
  • Customer feedback analysis
  • Communication process optimization
  • Technical problem solving
  • Team management
  • Business operations
  • Regulatory compliance
  • Premium tire solutions expertise
  • Team Leadership
  • Automated reminder systems

Work Experiences

  • Oversaw tire bay team members, ensuring that safety standards and tire bay policies and procedures were followed.
  • Changed tires for first responders and performed repairs on a drop-in basis, giving first responders higher priority.
  • Attained Six Sigma to reinforce expert knowledge of tire technologies.
  • Helped customers find the best tires for their driving needs and vehicles.
  • Contributed to improved service accuracy.
  • Identified and properly disposed of tires that were worn or damaged beyond repair, informing clients of the need for replacement and guiding them through the process of selecting a new tire and warranty.
  • Collaborated with vendors to offer seasonal tire promotions, generating a 34% increase in incremental sales during winter months.
  • Achieved cost savings of $5.
  • Kept track of stock levels and equipment condition, ordering replacements as needed.
  • Reviewed all tire bay scheduling data and documentation to ensure that it was accurate and current, as well as overseeing tire bay records retention policies and procedures.

Summaries

  • Created employee schedules and collaborated with them to ensure that they were treated fairly.
  • Achieved a 71% reduction in complaints.
  • Achieved a 53% reduction in tire-related service issues.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Daily operations were managed, with a focus on customer satisfaction and high-quality vehicle maintenance.
  • Product merchandising, payment processing, and cleaning knowledge.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Sells category and method products while keeping up with changing industry trends and customer preferences.
  • Providing a superior customer experience.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.

Accomplishments

  • Strategically grew customer base by 64% through grassroots marketing and tailored engagement with local businesses.
  • Led quarterly staff training sessions on tire technologies, which resulted in a team-wide sales performance increase of 68%.
  • Developed and implemented a follow-up process with existing customers leading to repeat business and a 13% jump in return clients.
  • Addressed customer concerns and resolved disputes efficiently, raising the company’s Net Promoter Score (NPS) by 3 points.
  • Formulated custom maintenance plans for commercial fleets, reducing unexpected tire failures by 70%.
  • Enhanced warranty upsell conversion rates by 46% by explaining long-term savings to customers.
  • Managed customer appointments efficiently, utilizing automated reminder systems to decrease missed appointments by 84%.
  • Co-created product training materials for new hires, shortening onboarding time by 8 weeks while improving sales readiness.
  • Introduced an in-store tire pressure check service that boosted walk-in traffic by 63% and improved safety for clients.
  • Built strong partnerships with regional tire distributors, leading to $7 in cost savings through bulk purchasing agreements.

Affiliations

  • Project Management Institute
  • The Retread Tire Association (RTA) Annual Meeting Attendee 2015
  • National Institute for Automotive Service Excellence (ASE) Tire Certification Holder
  • American Car Care Centers (ACCC) – Certified Member
  • International Council of Nurses
  • Fleet Management Industry Association (FMIA) Industry Update Speaker 2023
  • Automotive Aftermarket Suppliers Association (AASA) Member
  • Automotive Service Association (ASA) Technician Engagements
  • Freemason
  • CERTIFIED TIRE DEALER DESIGNATION, Tire Industry Association 2021

Certifications

  • Tire Pressure Monitoring System (TPMS) Specialist Certification – 2022
  • Project Management Professional (PMP)
  • Automotive Service Excellence (ASE) Certified - T8: Tire Repair and Replacement
  • Tire Alignment and Balancing Specialist Certification – Cedar Works
  • Commercial Tire Sales and Services Certification from Tire Industry Association (TIA)
  • Certified Automotive Fleet Manager (CAFM)
  • Certified in Transportation, Logistics, and Distribution (CLTD) – APICS
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Automotive Service Writer (CASW) – Beacon Labs

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