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Skills

  • Sales expertise
  • Item promotion
  • Food waste reduction strategies
  • Food sales and promotion
  • Health department certification adherence
  • Cross-departmental communication
  • Cutlery polishing and upkeep
  • Order accuracy
  • Guest relations management
  • Upselling strategies

Work Experiences

  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic standard restaurant.
  • Cashed out customers using cash registers and credit card machines, handling up to $8 in cash per event.
  • Met two years sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Managed food resources, memorized orders, and coordinated service in a 14-table restaurant.
  • Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away.
  • Showed enthusiasm and promoted system service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.

Summaries

  • Offering extensive knowledge, a strong work ethic, and over 5 years of experience in the field.
  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • Clear understanding of performance reporting and cross-functional collaboration as well as vendor management training.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Assistant Waiter with 11 years of bartending and waitressing experience.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Because of friendliness, prompt service, and spearheaded, consistently received customer satisfaction ratings of 14%.
  • Upselling 14% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Proven ability to provide high-quality customer service in high-stress, fast-paced environments.

Accomplishments

  • Participated in regular customer service training sessions, improving overall communication dynamics with guests and leading to a 50% increase in positive feedback.
  • Balanced multiple responsibilities such as cleaning, refilling stock, and attending to guests, showing adaptability and reducing downtime during shifts.
  • Reduced wait times for customers by 44% during peak hours by streamlining the flow between front-of-house and kitchen staff.
  • Effectively managed multiple tables simultaneously in fast-paced environments, leading to a 82% increase in table turnover rate while maintaining excellent customer service.
  • Engaged guests in friendly, professional interactions that boosted return visits by 24% within one year.
  • Worked closely with management to address and resolve operational issues, improving table service times by 13% and satisfaction metrics.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved process which led to system.
  • Assisted in promoting new seasonal items, resulting in an increase of 77% in orders placed for limited-time menu offerings.
  • Resolved guest complaints in a timely, courteous manner, contributing to a 29% improvement in guest satisfaction scores over two years.

Affiliations

  • Hospitality Leaders LinkedIn Group
  • Chamber of Commerce Portland - Hospitality Group
  • The International Ecotourism Society (TIES)
  • Food and Beverage Service Professionals Association (FBSPA)
  • Institute of Food Safety and Health
  • American Medical Informatics Association
  • American Public Health Association (APHA) - Food and Nutrition Section
  • Restaurant Financial Reporting Group (FRRG)
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)

Certifications

  • First Aid/CPR Certified
  • ServSafe
  • Safe Alcohol Service certification - Colorado - 2015
  • Wine Etiquette and Wine Service Skills Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Wine and Spirits Education Trust (WSET) Level 1 Award
  • Time Management and Efficiency in Food Service (Northwind, 2020)
  • Catering and Special Events Certification (Ironclad Systems, 2017)
  • Upselling Techniques Certification (Ironclad Systems, 2021)
  • Certified Restaurant Server (CRS) by the National Restaurant Association

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