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Skills

  • Cash-handling and billing procedures
  • Dietary restrictions management
  • Customer complaint resolution
  • Order accuracy
  • Upselling strategies
  • Bill computation
  • Menu memorization
  • To-go order preparation
  • Guest satisfaction management
  • Point of sale knowledge

Work Experiences

  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic standard restaurant.
  • Showed enthusiasm and promoted system service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Achieved a 31% reduction in complaints.
  • Managed food resources, memorized orders, and coordinated service in a 14-table restaurant.
  • Answered customers' questions, suggested items, and kept track of their orders.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Addressed issues promptly.
  • Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.
  • Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.

Summaries

  • Professional with 8 years of experience in restaurant operations who is dependable and quality-oriented.
  • Ambitious server with 6 years of experience increasing metric sales and providing guests with personalized service.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Assistant Waiter is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Assistant Waiter with 2 years of successful budget management and strategic planning experience.
  • By independently handling side work and cleaning up spills, she is effective at promoting team success.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Contributed to team efforts during busy holiday seasons by efficiently delegating service-related tasks, maintaining high guest satisfaction levels.
  • Facilitated communication between bartenders, waitstaff, and kitchen, ensuring orders were fulfilled efficiently, reducing order completion time by 5 minutes.
  • Served as a key team member during training sessions for new employees, contributing to faster onboarding and improved service from new hires.
  • Documented and resolved process which led to system.
  • Performed daily side-work duties including strategic planning and client relations, ensuring smooth transitions between shifts and reducing post-service preparation time by 13%.
  • Reduced order inaccuracies by 38% by consistently communicating special requests and dietary restrictions with the kitchen staff.
  • Resolved product issue through consumer testing.
  • Resolved guest complaints in a timely, courteous manner, contributing to a 29% improvement in guest satisfaction scores over two years.
  • Balanced multiple responsibilities such as cleaning, refilling stock, and attending to guests, showing adaptability and reducing downtime during shifts.
  • Implemented an effective runner system for delivering orders in a timely manner, cutting overall waiting periods during busy evenings by 6 minutes.

Affiliations

  • DineSafe Certification Program - 2017
  • Association for Computing Machinery
  • Upsell & Service Training Certification from Beacon Labs
  • Restaurant Opportunities Centers United (ROC United)
  • National Waiters and Bartenders Association
  • National Restaurant Association
  • Lions Club
  • International Sommeliers Guild
  • Hospitality Leaders LinkedIn Group
  • Rotary International

Certifications

  • Safe Alcohol Service certification - Colorado - 2015
  • Apple Certified Associate (ACA)
  • Certificate in Table Setting and Presentation (Lakeside Partners, 2024)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Customer Complaint Resolution Training (Vantage, 2015)
  • Culinary Techniques for Waitstaff (Brightline, 2023)
  • Certified Restaurant Server (CRS) by the National Restaurant Association
  • Allergen Awareness Training Washington, 2017
  • ServSafe
  • Wine and Spirits Education Trust (WSET) Level 1 Award

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