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Skills

  • Project management
  • Clerical support
  • Pricing tool development
  • Relationship development
  • Team Leadership
  • Experienced with standard software
  • Data Management
  • Lending regulations
  • Commercial and consumer clients
  • Project organization

Work Experiences

  • Achieved a customer satisfaction rate of 76%.
  • Accomplished this over two years.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Made decisions and recommendations regarding credit line extensions.
  • Achieved a 67% boost in premium card applications.
  • Achieved high credit card activation rates.
  • Looked for industry trends on social media and through online sources.
  • Answered an average of 6 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Double-checked the data's accuracy and integrity.

Summaries

  • Design and development of successful initiative embedded software applications in the past.
  • Credit Card Sales Representative with 5 years of successful stakeholder engagement and risk assessment experience.
  • Achieved 15% increase in card take-up.
  • Pursuing a similar position in which a well-qualified individual with a strong grasp of collections is in high demand.
  • Competent Credit Analyst with extensive experience analyzing documentation to determine the risk level involved.
  • Knowledgable in a variety of design and testing methodologies.
  • Dedicated Credit Analyst with experience reviewing credit bureau reports and interacting with business clients.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Excellent communication and problem-solving abilities.
  • Achieved $7 in new sales over two years.

Accomplishments

  • Initiated
  • Documented
  • Boosted credit card portfolio size in the Southeast by 27% by launching targeted promotional campaigns.
  • Consistently achieved 37% of KPI targets monthly, utilizing relationship building and consultative selling techniques.
  • Ensured
  • Business Development: Initiated two key partnerships which resulted in category revenue growth.
  • Collaborated with digital teams to design online banner ads, increasing the click-through rate for credit card applications by 50%.
  • Resolved
  • Marketing: Implemented marketing strategies which resulted in framework growth of customer base.
  • Won

Affiliations

  • Retail and Digital Marketing Association (RDMA)
  • American Marketing Association (AMA) Membership
  • National Consumer Credit Association (NCCA)
  • Customer Interactions and Satisfaction Network
  • Advanced Certification in Financial Literacy & Credit Analysis
  • Society of Women Engineers
  • American Medical Informatics Association
  • National Retail Federation (NRF) Membership
  • National Association of Credit Management (NACM)
  • Raleigh Chapter of Women in Credit Card Sales

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Revenue Management Executive (CRME)
  • Certified Card and Payment Professional (CCPP)
  • Financial Services Commission Regulatory Training 2024 from method
  • Google Analytics Certification for Financial Service Conversions
  • Certified Credit Analyst (CCA) from the National Association of Credit Management
  • Associate, Data Analytics (ADA) from The Institutes
  • Certified Public Accountant
  • Certified Protection Officer (CPO)
  • Salesforce

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