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Skills

  • Care of fine art
  • Category equipment
  • Hazardous chemical training
  • Emergency cleaning response
  • First Aid/CPR
  • Customer service
  • Business operations
  • Team building
  • Project organization
  • Relationship development

Work Experiences

  • Collaborated with a team of 8.
  • Achieved a 76% reduction in unused product waste.
  • Was in charge of cleaning, sanitizing, and replenishing supplies in the bathrooms.
  • Achieved a Outstanding Service Award for maintaining cleanliness standards.
  • Achieved President's Club for exceptional service.
  • Communicated with other cruise departments to facilitate guest requests, resulting in higher interdepartmental efficiency by 76%.
  • Collaborated with a team of 5 to clean and maintain SAP suites, contributing towards a fleet-wide rating improvement of 30% stars.
  • Cleaned 16 locations with consistently high customer satisfaction ratings every one year.
  • Avoided large-scale repairs.
  • Adapted services and processes on the fly.

Summaries

  • Reliable and dedicated, with the ability to stand for long periods of time and effortlessly lift 13 pounds.
  • Clear understanding of stakeholder engagement and team leadership as well as client relations training.
  • Adhered to PMP cleaning standards.
  • Weekly availability of 12 hours, including evenings and weekends.
  • Achieved 13% guest retention.
  • Achieved a consistent 83% improvement in guest satisfaction.
  • All cleaning materials should be used correctly.
  • Housekeeper with 18 years of experience cleaning rooms.
  • Adept at analyzing guest feedback and adjusting service offerings in the moment, resulting in a 82% increase in positive reviews over the 2016 season.
  • Achieved the successful return of 5 lost items to guests.

Accomplishments

  • Enhanced housekeeping protocols, achieving Six Sigma-level compliance in safety and hygiene practices onboard.
  • Effectively resolved metric maintenance issues, resulting in 43% improvement in cabin availability for incoming guests.
  • Excelled in fast-paced environments, managing the preparation and cleaning of up to 17 staterooms per shift without compromising on quality.
  • Designed and implemented a new inventory management system for stateroom supplies, resulting in a 40% savings in costs over 2022.
  • Proactively gathered guest feedback and addressed areas for improvement, significantly boosting client relations ratings by 54% in customer reviews.
  • Coordinated a cross-departmental effort to assist handicapped and special needs passengers, achieving a 39% satisfaction rating in accessibility.
  • Consistently identified areas where cleaning products or materials could be optimized, reducing costs by 75% each quarter.
  • Maintained health and safety standards in staterooms according to maritime regulations, consistently passing audits with a 66% score.
  • Documented and resolved process which led to initiative.
  • Achieved 74% improvement in guest comfort ratings by overseeing the timely resolution of climate control issues in cabins.

Affiliations

  • International Council of Nurses
  • Society of Women Engineers
  • Project Management Institute
  • Freemason
  • Certified Hospitality Housekeeping Executive (CHHE) - 2017
  • Jaycees
  • Guest Service Global Network
  • National Housekeepers Association (NHA) - Austin
  • Society of Human Resource Management
  • American Society of Safety Professionals

Certifications

  • Certified Hospitality Supervisor (CHS), Brightline
  • Hospitality & Room Operations Safety Certification - Ironclad Systems
  • Safety in Housekeeping and Hospitality Certification - Harbor & Co.
  • Cisco Certified Internetwork Expert (CCIE)
  • Hospitality Services Certification - Meridian
  • Fundamentals of Stewarding and Inventory Management - category
  • OSHA Housekeeping Safety Standards - Vantage
  • Green Clean Institute Certified - Northwind
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect

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