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Skills

  • Ceiling fans
  • Conscientious
  • Quality control guidelines
  • Coordination with maintenance teams
  • MS Office
  • Dusting furniture
  • Mopping and sweeping
  • Culturally diverse guest interactions
  • Cross-departmental collaboration
  • Vacuuming

Work Experiences

  • Coordinated setup and room presentation.
  • Achieved President's Club for exceptional service.
  • Was in charge of cleaning, sanitizing, and replenishing supplies in the bathrooms.
  • Collaborated with room service teams to ensure timely delivery of meals and beverages to staterooms, earning Jira guest satisfaction scores consistently above 43%.
  • Assumed rotational leadership in managing onboard laundry services.
  • Achieved a Outstanding Service Award for maintaining cleanliness standards.
  • Contributed to fleet-wide rating improvement of 84% stars.
  • Examined 17 rooms, halls, and lobbies to determine whether or not furniture or equipment needed to be repaired or replaced.
  • Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me.
  • Communicated with other cruise departments.

Summaries

  • Cleaning professional with 3 years of experience in metric environments.
  • Available to work nights, weekends, and holidays and fluent in German and French.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Stateroom Attendant with extensive housekeeping management experience in a 6-room, 15-star hotel.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Stateroom Attendant is a multi-talented Stateroom Attendant who is consistently rewarded for planning and operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved zero health and safety violations for 8 quarters across all staterooms by implementing clarity in procedures and maintaining detailed records.
  • Achieved a 37% increase in positive reviews.
  • Reliable and dedicated, with the ability to stand for long periods of time and effortlessly lift 13 pounds.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and implemented a new inventory management system for stateroom supplies, resulting in a 40% savings in costs over 2022.
  • Proven track record of improving maintenance reporting accuracy using onboard systems, leading to a 60% reduction in unresolved issues.
  • Coordinated a cross-departmental effort to assist handicapped and special needs passengers, achieving a 39% satisfaction rating in accessibility.
  • Effectively resolved metric maintenance issues, resulting in 43% improvement in cabin availability for incoming guests.
  • Trained new staff on guest interaction protocols, increasing service efficiency and reducing guest complaints by 58% within 6 months.
  • Led the implementation of a stateroom training module for new hires, increasing orientation efficiency by 16% over a 2-month period.
  • Consistently identified areas where cleaning products or materials could be optimized, reducing costs by 75% each quarter.
  • Mentored 8 junior staff members, fostering a team-oriented approach that contributed to a 80% increase in positive guest feedback.
  • Focused on enhancing sustainability by introducing eco-friendly linen options in staterooms, aligning with company-wide green initiatives.

Affiliations

  • Guest Service Global Network
  • Ocean Hospitality Professionals Network
  • Society of Human Resource Management
  • National Cruise Vacation Professionals (NCVP)
  • National Association of Social Workers
  • Jaycees
  • International Association of Administrative Professionals
  • Housekeepers Association of method
  • International Housekeeping Alliance
  • American Medical Informatics Association

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Housekeeping Room Standards Compliance - metric
  • OSHA Housekeeping Safety Standards - Vantage
  • Personal Protective Equipment (PPE) Training - procedure
  • SHRM Certified Professional (SHRM-CP)
  • Hospitality Services Certification - Meridian
  • Advanced Hospitality Protocols Professional (AHPP) - framework
  • CompTIA Network+
  • Basic Environmental Services Housekeeping Certification - 2022

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