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Skills

  • Ordering cleaning supplies
  • Organization
  • Award-winning service performance
  • Communications
  • Attention to high-touch points
  • Team management
  • Operational improvement
  • Chemical safety and use protocols
  • Mopping and sweeping
  • Project organization

Work Experiences

  • Contributed to fleet-wide accolades.
  • Achieved a Outstanding Service Award for maintaining cleanliness standards.
  • Communicated with other cruise departments to facilitate guest requests, resulting in higher interdepartmental efficiency by 76%.
  • Collaborated with room service teams to ensure timely delivery of meals and beverages to staterooms, earning Jira guest satisfaction scores consistently above 43%.
  • Quickly responded to patron requests for linens and program items, resulting in a 3% increase in customer satisfaction on company scorecards.
  • Cleaned 16 locations with consistently high customer satisfaction ratings every one year.
  • Avoided large-scale repairs.
  • Coordinated setup and room presentation.
  • Assumed rotational leadership in managing onboard laundry services, increasing efficiency by 42% while maintaining quality and timeliness.
  • Assisted with concierge services, scheduling special room set-up for honeymoons, anniversaries, and birthdays, leading to higher premium suites bookings.

Summaries

  • Due to 9 years in the Miscellaneous sector, attentive individual with superior cleaning skills.
  • Stateroom Attendant with extensive housekeeping management experience in a 6-room, 15-star hotel.
  • Meticulous Stateroom Attendant with a vivacious demeanor and top-notch performance reporting and team leadership skills.
  • Achieved high guest satisfaction scores above 59%.
  • Achieved an improvement of 79% in turnaround time.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adhered to PMP cleaning standards.
  • Bathroom and kitchen maintenance is a strong suit, as is providing high-quality hotel and motel services.
  • Achieved 17% repeat guest visits.
  • Strengths in strategic planning and budget management backed up by Miscellaneous training.

Accomplishments

  • Trained new staff on guest interaction protocols, increasing service efficiency and reducing guest complaints by 58% within 6 months.
  • Successfully managed stateroom arrangements for VIP guests, ensuring all accommodations exceeded Portland standards during each visit.
  • Proactively gathered guest feedback and addressed areas for improvement, significantly boosting client relations ratings by 54% in customer reviews.
  • Proven track record of improving maintenance reporting accuracy using onboard systems, leading to a 60% reduction in unresolved issues.
  • Improved stateroom presentation for high-net worth clients, achieving 34% return guest bookings across the 2018.
  • Resolved product issue through consumer testing.
  • Generated 15 positive reviews on stateroom condition and guest service through increased focus on in-room amenities and arrangements.
  • Key contributor to the on-time turnaround of cruise operations, ensuring all staterooms were guest-ready before embarkation.
  • Focused on enhancing sustainability by introducing eco-friendly linen options in staterooms, aligning with company-wide green initiatives.
  • Responded to guest requests with a 19% on-time completion rate, ensuring personalized services aligned with guest profiles and preferences.

Affiliations

  • National Association of Social Workers
  • Professional Association of Innkeepers International (PAII)
  • Lions Club
  • Green Key Global - Sustainable Operations Certifications
  • International Council of Nurses
  • Travel Trade Association (TTA)
  • Freemason
  • International Housekeeping Alliance
  • Toastmasters
  • Hospitality Financial and Technology Professionals (HFTP)

Certifications

  • Certified Hospitality Housekeeping Executive (CHHE) - Northwind
  • Hospitality & Room Operations Safety Certification - Ironclad Systems
  • ServSafe Food Handlers Certification - method
  • OSHA Housekeeping Safety Standards - Vantage
  • Certified Housekeeping Supervisor (CHI) - Lakeside Partners
  • ServSafe
  • Apple Certified Associate (ACA)
  • Certified Hospitality Supervisor (CHS), Brightline
  • Certified Public Accountant
  • CompTIA Security+

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