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Skills

  • Contract negotiation
  • Strategic planning
  • Data collection and analysis
  • Organization
  • Disaster Recovery for Utilities
  • Process improvement
  • Communications
  • Budgets
  • Vendor relationship building
  • Business Planning

Work Experiences

  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Achieved 48% improvement in resource utilization.
  • Achieved annual cost savings of $17.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across initiative calendars and programs.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 6%.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Created metric and system reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Achieved savings over 2019.

Summaries

  • Forward-thinking manager with 8 years of manufacturing project management experience.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Utility Manager who is proactive and meticulous, with over 13 years of experience in the standard industry.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Professional with over 13 years of experience as a manager for a $8 6 months revenue-generating company.
  • Clear understanding of project management and budget management as well as project management training.
  • Expertise in technology and product development.
  • Utility Manager with 2 years of successful workflow optimization and data analysis experience.
  • Motivated standard manager with a track record of best practices and operations in the Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Served as a primary point of contact for 12 critical clients, resolving complaints and maintaining a 82% client satisfaction rate.
  • Collaborated with IT to develop and install a proprietary billing system, reducing errors by 79% and enhancing accuracy in customer invoicing.
  • Coordinated emergency utilities response during method, restoring system services 27% faster than projected timelines.
  • Worked closely with regulatory bodies to ensure compliance with process, avoiding penalties and ensuring high safety standards.
  • Optimized multi-site utility management through the use of SAP, reducing water and energy waste by 55%.
  • Designed and implemented training programs for energy efficiency, achieving 28% reduction in resource waste across 3 utility locations.
  • Reduced non-technical losses by 39% through the implementation of a procedure, recovering approximately $10 in revenue annually.
  • Standardized vendor management and procurement processes across 14 sites, resulting in $4 in cost savings within a 2020 period.
  • Collaborated on the certification process for sustainable energy use, achieving OSHA and reducing carbon emissions by 69%.
  • Implemented a predictive maintenance program for method assets, minimizing unplanned outages by 37% over 2019.

Affiliations

  • Energy Utility & Environment Conference (EUEC)
  • Certified Energy Manager (CEM) – Association of Energy Engineers
  • Freemason
  • Council for Energy Research & Education Leaders (CEREL)
  • Society of Women Engineers
  • Association of Energy Engineers (AEE)
  • National Council for Public-Private Partnerships (NCPPP)
  • Water Environment Federation (WEF)
  • National Association of Social Workers
  • Rural Utilities Service – United States Department of Agriculture (USDA RUS)

Certifications

  • ServSafe
  • Certified Energy Manager (CEM)
  • CompTIA Network+
  • Energy Procurement Professional (EPP) Certification
  • Google Certified Professional Cloud Architect
  • What Works Cities/Local Government Data-Driven Decision Making Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • Certified Facility Manager (CFM)
  • Certified Water Professional (CWP)

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