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Skills

  • Compliance with Health and Safety Standards
  • Operational cost savings
  • Financial Management
  • Team management
  • Contract negotiation
  • Team building
  • Organization
  • Cross-functional team leadership
  • Communications
  • Budgeting

Work Experiences

  • Achieved results over 2023.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Achieved a 58% improvement in customer satisfaction scores.
  • Achieved annual cost savings of $17.
  • Increased productivity by 13% while lowering staffing and operational costs.
  • Achieved 35% improvement in simulation accuracy.
  • Taught Utility Managers and Utility Managers effective customer service techniques, resulting in a 14% increase in client satisfaction.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Achieved 48% improvement in resource utilization.

Summaries

  • Develop strategic business partnerships and relationships.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Utility Manager.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Utility Manager with 2 years of successful workflow optimization and data analysis experience.
  • Proactive Utility Manager uses determination and attention to detail to produce high-quality process improvement work.
  • Strengths in client relations and strategic planning backed up by Miscellaneous training.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Customer-focused professional with 16 years of experience in the Miscellaneous sector.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Microsoft Excel expertise.

Accomplishments

  • Documented and resolved category which led to metric.
  • Collaborated on the certification process for sustainable energy use, achieving OSHA and reducing carbon emissions by 69%.
  • Optimized cross-functional collaboration, reducing project lead times by 47% and delivering solutions to improve infrastructure upgrades.
  • Leveraged advanced outage tracking systems to reduce response time for utility outages, resolving service impacts 42% faster on average.
  • Enhanced the reliability of utility infrastructure by aligning preventive maintenance schedules with data-driven predictive analytics resulting in fewer service disruptions.
  • Standardized vendor management and procurement processes across 14 sites, resulting in $4 in cost savings within a 2020 period.
  • Worked closely with regulatory bodies to ensure compliance with process, avoiding penalties and ensuring high safety standards.
  • Improved inventory management processes, reducing inventory shortages by 50% and optimizing equipment availability across 11 facilities.
  • Directed and mentored a team of 9 engineers to complete metric project 50% under budget while delivering ahead of schedule.
  • Conducted operational audits that identified $16 in potential annual savings across 9 operational sites.

Affiliations

  • National Association of Regulatory Utility Commissioners (NARUC)
  • Project Management Institute
  • National Institute of Building Sciences – Building Enclosure Technology and Environmental Council (BETEC)
  • Smart Electric Power Alliance (SEPA)
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Energy Storage Association (ESA)
  • Coalition for Renewable Natural Gas (RNG Coalition)
  • International Association of Administrative Professionals
  • Institute of Asset Management (IAM)

Certifications

  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Public Budgeting & Financial Management from metric
  • Certified Renewable Energy Professional (REP)
  • CompTIA Security+
  • Advanced Certification in Power Systems from Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Facility Manager (CFM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)

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