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Skills

  • Business operations
  • Process improvement
  • Client Trust Building via Education
  • Pipeline management
  • Communications
  • Market research
  • First Aid/CPR
  • Method marketing
  • Retention strategies
  • Account development

Work Experiences

  • Attended trade shows.
  • Assisted customers throughout the sales process, as well as during product setup and use.
  • Implemented effective sales techniques and increased product sales to over $3 in several months.
  • Achieved a 36% boost in luxury diamond sales.
  • Achieved results over several months.
  • Closed over $4 in sales, which included preparing contracts and processing order forms each three years.
  • Addressed each customer's needs and desires in order to make appropriate product recommendations.
  • Improved the client organization and goal alignment by automating the metric contact management system.
  • Amplified brand reputation.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.

Summaries

  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • Diamond Sales Executive with 11 years of successful risk assessment and performance reporting experience.
  • Upselling products to increase overall sales is a skill, and Power BI is a skill.
  • A thorough understanding of the marketplace and competitor offerings can help boost sales by emphasizing product benefits and luring customers away from competitors.
  • Talented sales representative with 12 years of industry experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Extensive knowledge of accounting and inventory management, as well as a thorough understanding of program product specifications.
  • Strengths in client relations and team leadership backed up by Miscellaneous training.
  • With a background in marketing and sales of 11 products by informing customers of product benefits, project management and budget management, enthusiastic sales expert with a background in marketing and sales of 8 products by informing customers of product benefits, data analysis and cross-functional collaboration.
  • Proactive Diamond Sales Executive with 12 years of experience perceiving and addressing customers' needs to generate sales.

Accomplishments

  • Delivered high-impact product knowledge training across teams which led to 42% more confident client interactions and a substantial increase in high-ticket sales.
  • Helped redesign in-store displays to better showcase high-value diamonds, achieving an 18 sales increase in 18 months.
  • Secured a 79% increase in monthly sales by streamlining the diamond appraisal process, reducing lead times for high-demand products.
  • Closed high-value sales with top-tier clients by presenting and explaining the rarity and benefits of process, leading to a 15 profit boost for the Chicago store.
  • Collaborated with engineering to launch a seasonal marketing campaign that increased foot traffic by 72% and augmented online sales by 63% in two years.
  • Implemented a client follow-up system that improved post-sale service satisfaction to over 83% and drove repeat business among loyal clientele.
  • Optimized the pricing strategy for a select range of ethically sourced diamonds, increasing gross profit margins by 60% during 2021.
  • Assumed responsibility for all client negotiations in the diamond department, closing 7 high-value transactions and exceeding sales targets by 49% for 2019.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed a portfolio of 10 high-profile clients, fostering relationships that resulted in an additional 5 in annual revenue.

Affiliations

  • Gemological Institute of America Alumni Association (GIA Alumni)
  • American Society of Appraisers - Gems and Jewelry Discipline
  • Luxury Brand Marketing Association (LBMA)
  • International Colored Gemstone Association (ICA)
  • Gemological Association of Great Britain (Gem-A)
  • International Diamond Manufacturers Association (IDMA)
  • National Pawnbrokers Association (NPA) – Jewelry Segment
  • Sales Leadership Network – High-Value Goods Chapter
  • Antwerp World Diamond Centre (AWDC)
  • Sustainability Leadership Program in Diamond Industry

Certifications

  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Certified Personal Property Appraiser (CPPA) – method
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Retail Operations Professional - National Retail Federation (NRF)
  • Apple Certified Associate (ACA)
  • Digital Marketing for Luxury Goods & Jewelry Certification – system
  • Diamond Grading Lab Certification – process
  • Leadership & Management in Luxury Sales Certification – system
  • Cisco Certified Internetwork Expert (CCIE)

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