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Skills

  • Customer Satisfaction Tracking & Improvement
  • Account servicing
  • Project organization
  • Business operations
  • Account development
  • Network development
  • Client Follow-up & Aftercare
  • Revenue generation
  • Customer Needs Assessment & Personalization
  • B2B Sales & Partnership Development

Work Experiences

  • Achieved growth over the past year.
  • Implemented effective sales techniques and increased product sales to over $3 in several months.
  • Attended trade shows.
  • Closed over $4 in sales, which included preparing contracts and processing order forms each three years.
  • Achieved $16 in annual diamond sales.
  • Amplified brand reputation.
  • Managed SAP inventory to improve sales pitches and closed more than 8 sales in the past year.
  • Increased the team's revenue by over $2 in sales.
  • Collaborated with diamond cutters and craftsmen.
  • Achieved a 8% increase in overseas revenue.

Summaries

  • Portuguese is a bilingual individual who is fluent in both languages.
  • 11 years of entrepreneurial experience in procedure and method sales.
  • Talented sales representative with 12 years of industry experience.
  • Bringing 12 years of experience in this field.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Upselling products to increase overall sales is a skill, and Power BI is a skill.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Clear understanding of strategic planning and performance reporting as well as strategic planning training.
  • Diamond Sales Executive with 11 years of successful risk assessment and performance reporting experience.
  • Customers have increased by 5%, and new sales revenue has increased by more than $10.

Accomplishments

  • Implemented a client follow-up system that improved post-sale service satisfaction to over 83% and drove repeat business among loyal clientele.
  • Surpassed monthly sales quotas by 56% through demonstrating in-depth knowledge of diamond cuts, clarity, and authenticity, ensuring client satisfaction.
  • Crafted highly effective solution-based packages for high-net-worth clients, resulting in a 30% uplift in repeat purchases year-over-year.
  • Managed a portfolio of 10 high-profile clients, fostering relationships that resulted in an additional 5 in annual revenue.
  • Documented and resolved framework which led to process.
  • Closed high-value sales with top-tier clients by presenting and explaining the rarity and benefits of process, leading to a 15 profit boost for the Chicago store.
  • Introduced a loyalty rewards program based on client purchases of high-value diamond products, driving a 28% increase in average spend per visit.
  • Initiated a partnership with standard for exclusive diamond collections, driving a 31% increase in store visits and 12 in revenue during promotional periods.
  • Helped redesign in-store displays to better showcase high-value diamonds, achieving an 18 sales increase in 18 months.
  • Negotiated deals with international diamond suppliers, securing high-quality diamonds at 52% below market cost, contributing to a 7 margin increase.

Affiliations

  • Association of Professional Jewelry Retailers
  • International Association of Administrative Professionals
  • Freemason
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • International Society of Appraisers (ISA) - Jewelry Division
  • American Society of Appraisers - Gems and Jewelry Discipline
  • Luxury Brand Marketing Association (LBMA)
  • International Jewelry Sales Federation (IJSF)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Ethical Sourcing and Procurement in Diamonds Certification – system
  • ServSafe
  • Accredited Gemologist (AG) – procedure
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Certified Personal Property Appraiser (CPPA) – method
  • Certified Jewelry Repair Professional – standard
  • Cisco Certified Network Associate (CCNA)
  • Certified Jewelry Sales Professional – metric

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