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Skills

  • Customer service
  • Complaint tracking and resolution systems
  • Event coordination and planning
  • Cross-functional team collaboration
  • Compliance with international maritime regulations
  • Cash reporting
  • Business operations
  • Project organization
  • Conflict resolution strategies
  • Budgets

Work Experiences

  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Avoided delays during inspections.
  • Achieved a 81% error reduction in invoicing.
  • Looked for industry trends on social media and through online sources.
  • Assisted in managing the lost and found department, reuniting over 9 passengers with personal items during several months.
  • Assisted in monthly budget reconciliation.
  • Coordinated emergency drill preparation.
  • Coordinated customs processes.
  • Handled the drive-through line, handled cash, balancing cash drawers, processing loan payments, issuing cashier's checks and money orders, checking account information, and handling the indoor line.
  • Provided high-level customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions.

Summaries

  • Dedicated Junior Assistant Purser with expertise in cost reduction strategies, identified operational inefficiencies and saved over $13 in annual expenses.
  • Consistently resolved 35% of passenger issues on first contact.
  • Reliable financial professional with 15 years of experience handling complex transactions in high-pressure environments.
  • Dedicated Junior Assistant Purser skilled in coordinating special onboard events, successfully boosting guest participation by 34% through creative event planning.
  • Delivered strategic customer service improvements.
  • Junior Assistant Purser is a multi-talented Junior Assistant Purser who is consistently rewarded for planning and operational improvements.
  • Achieved results within two years.
  • Customer-centric Junior Assistant Purser with expertise in handling large cash transactions, ensuring seamless and error-free service delivery for an average of 6 guests daily.
  • Committed to operational excellence.
  • Dedicated Junior Assistant Purser.

Accomplishments

  • Customized VIP guest experiences by coordinating special requests, raising guest satisfaction ratings by 82% on method.
  • Directed custom clearance operations, utilizing Scrum Master to accelerate guest processing time, resulting in a 56% improvement on international sailings.
  • Streamlined booking system usage through Microsoft Excel, improving reservation accuracy and reducing mismatched itineraries by 27%.
  • Trained 10 multilingual agents to improve communication standards onboard, significantly enhancing services for international passengers.
  • Utilized advanced CRM tools for real-time complaint tracking and resolution, helping decrease customer grievance response time by 80%.
  • Resolved product issue through consumer testing.
  • Organized ongoing engagement programs for guests, contributing to increases in shore excursion sales by 83% over one year.
  • Monitored credit card payment processes to prevent fraud risk, leading to a 79% reduction in chargebacks or refund claims.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated the daily flow of up to 14 passengers through embarkation and disembarkation, elevating the efficiency of customs processes.

Affiliations

  • Society of Women Engineers
  • International Academy of Hospitality Science
  • Freemason
  • Institute of Shipboard Administration Professionals
  • Association of Corporate Travel Executives
  • Society for Human Resource Management (SHRM) - Cruise Industry Focus
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • Global Travel & Tourism Partnership (GTTP)
  • International Youth Travel Card (IYTC) Membership

Certifications

  • Project Management Professional (PMP)
  • ServSafe
  • Hotel Front Office Operations Certification - process
  • Event Planning & Management Certification - framework
  • Front Office Management Professional Certification - procedure
  • Certified Public Accountant
  • CompTIA Network+
  • CompTIA A+ Technician
  • CRUISE Program Training Certification - procedure
  • Certified Customer Service Manager (CCSM) - standard

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