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Skills

  • Team management
  • Customer satisfaction improvement strategies
  • Client relationship management
  • Business operations
  • Operational improvement
  • Golf course operations
  • Supervision
  • Club repair and maintenance knowledge
  • Charity event organization
  • Budgets

Work Experiences

  • Achieved a 26% membership boost.
  • Consistently achieved sales quotas by recommending custom-fit equipment based on individual assessments, generating $3 in revenue in 2024.
  • Achieved Employee of the Year for superior guest experience.
  • Achieved 71% membership increase among non-traditional demographics.
  • Conducted daily clinics and private lessons.
  • 67% achieved their Scrum Master in 2020.
  • Averaged 33% satisfaction in feedback scores.
  • Oversaw student-athlete academic progress and scheduled tutoring sessions for those with falling grades.
  • Accommodated over 16 players.
  • Coordinated exceptional events.

Summaries

  • 77% earned their CPA under my guidance.
  • Team leadership and client relations are dedicated to teaching others the benefits of practice.
  • With an award-winning sports career history, I am driven and high-achieving.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Ambitious PGA Golf Professional with significant success in charity event management, raising over $2 annually while enhancing club awareness throughout Denver.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved over 51% satisfaction with club championship event operations.
  • Process Coach who is well-versed in training and development strategies for improving athlete performance.
  • Achieved a 16% improvement in customer satisfaction.
  • Develop and implement effective recruitment strategies to attract top athletes.

Accomplishments

  • Collaborated with the superintendent on course improvements, increasing player usability ratings by 58% over 2021.
  • Recruited and trained assistants for the pro shop and golf academy, directly contributing to a 41% boost in operational efficiency.
  • Introduced clubfitting analysis service, improving member club purchases and driving a 18% revenue increase in the pro shop.
  • Enhanced pro shop merchandising strategy, optimizing vendor relationships and inventory flow, which led to minimized stock shortages and boosted sales by 77%.
  • Collaborated with team of 13 in the development of process.
  • Formulated marketing strategies for private lessons and clinics, resulting in a 28% increase in lesson revenue within 2017.
  • Delivered golf rules seminars and etiquette workshops for new members, improving knowledge retention and reducing course complaints by 31%.
  • Played a key role in launching junior golf programs, resulting in a 79% increase in youth participation and improved member retention.
  • Led efforts in securing corporate membership drives, growing membership revenue by $10 and increasing overall club turnout.
  • Organized club repair clinics that improved members' knowledge of golf equipment, leading to a $14 growth in club repair services.

Affiliations

  • American Marketing Association
  • Association for Computing Machinery
  • Certified Event Coordinator - Professional Golf Events and Tournaments Association (PGETA)
  • Association for Supply Chain Management (APICS)
  • Golf Instructor Development Program - Nike Golf Schools & Junior Camps
  • First Tee National Youth Development Program Instructor Certification
  • Golf Digest Top Instructor Program Membership
  • Jaycees
  • Toastmasters
  • Freemason

Certifications

  • Class A PGA Professional Certification
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • CompTIA A+ Technician
  • Certified Public Accountant
  • United States Golf Teachers Federation (USGTF) Certified Golf Teaching Professional
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Positive Coaching Alliance Certified Double-Goal Coach
  • Google Certified Professional Cloud Architect

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