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Skills

  • Accountability and reliability
  • Organization
  • Team management
  • Counseling in trauma care
  • Donor relations
  • Childcare coordination
  • Client needs assessments
  • Proficient in HubSpot
  • Interpersonal communication
  • Process improvement

Work Experiences

  • Advocated for adoption among local communities, leading information sessions that increased interest by 58%.
  • Looked for industry trends on social media and through online sources.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted with administrative tasks.
  • Addressed cases of severe emotional distress.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved successful job placements for 14 participants.
  • Advocated for government grants and funding opportunities, successfully securing $18 for ServiceNow expansion.
  • Collaborated with journalists to promote orphanage awareness.
  • Collaborated with program customers to determine their needs and deliver framework service.

Summaries

  • Collaborated with a multidisciplinary team to develop a comprehensive wellness program, reducing healthcare concerns by 64% and promoting a healthier environment.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Coordinated extracurricular activities.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Built mentorship relationships.
  • Collaborated with a multidisciplinary team.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Benefited over 3 orphans annually.
  • Coordinated multiple programs.
  • Benefited 4 youth over one year.

Accomplishments

  • Designed promotional materials for fundraising campaigns using ServiceNow, increasing outreach effectiveness and boosting donations by 71%.
  • Collaborated with the orphanage staff to maintain and sanitize living spaces, enhancing safety protocols and improving the overall living conditions for the children.
  • Collaborated with team of 16 in the development of category.
  • Revised program curricula for extracurricular activities and academic support, resulting in improved educational outcomes for 14 children.
  • Developed crisis intervention strategies for children experiencing trauma, enabling timely and appropriate responses from volunteer and staff caregivers.
  • Collected and analyzed feedback from children, staff, and volunteers to continuously improve orphanage processes, resulting in 34% higher satisfaction scores.
  • Initiated a media relations campaign that resulted in a feature story on system, raising orphanage visibility and attracting 10 new volunteers.
  • Standardized performance metrics and created a reporting system for evaluating program efficacy, leading to improvements in childcare quality and service delivery.
  • Authored and distributed bi-weekly newsletters to over 11 donors, resulting in a 19% increase in repeat contributions towards operational costs.
  • Coordinated emergency response protocols during unexpected situations, ensuring all 17 residents were accounted for and safe.

Affiliations

  • Jaycees
  • Rotary International
  • Association of Youth Mentoring Organizations
  • Child Welfare League of America (CWLA)
  • Youth Villages Volunteers and Advocates
  • Coalition for Children, Youth & Families
  • Freemason
  • American Association of Children's Residential Centers
  • Mentoring.org Affiliate Programs
  • Save the Children Advocacy Network

Certifications

  • Sustainability Practices for Nonprofit Organizations (Northwind, 2016)
  • Trauma-Informed Care Certification Lakeside Partners 2022
  • Restorative Practices in Youth Care Certification (Summit Group, 2024)
  • Child Development Associate (CDA)
  • ServSafe
  • Diversity and Inclusion in Nonprofit Workplaces (Brightline, 2017)
  • Microsoft Certified Systems Engineer (MCSE)
  • Event Planning and Management Certification - Lakeside Partners, 2018
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)

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