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Skills

  • Advanced Excel Functions
  • Computer assistance
  • Reading and teaching
  • Process automation
  • Budgets
  • Cross-functional team leadership
  • First Aid/CPR
  • Communications
  • Content management systems (CMS)
  • Technical documentation

Work Experiences

  • Addressed and resolved catalog discrepancies.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 24% improvement in organic search results.
  • Answered 4 calls per three years to help customers with their questions and concerns.
  • Corrected discrepancies.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with the procurement team.
  • Completed the project in 2015.
  • Helped patrons use the library's computers and gave them instructions on how to log on to the Internet.

Summaries

  • Collaborates closely with suppliers and vendors, improving relationships and ensuring data consistency for better catalog accuracy and customer satisfaction.
  • Collaborates closely with suppliers and vendors.
  • Contributed to a 40% reduction in search time.
  • Adept at working with cross-functional teams to align catalog entries with policy compliance, reducing flagged listings by 53% over several months.
  • Achieved reduction through process automation.
  • Clear understanding of data analysis and strategic planning as well as process improvement training.
  • Boosts customer satisfaction.
  • Collaborated with IT teams.
  • Achieved savings on annual catalog maintenance.
  • Achieved 64% improvement in product visibility.

Accomplishments

  • Analyzed customer search behaviors to optimize product filters and ensure catalog alignment, resulting in a 30% uplift in metrics related to time on site.
  • Reduced customer returns by 34% through revisions of product descriptions and categorization strategies.
  • Conducted bi-weekly audits of vendor listings, enhancing data accuracy by 79% and maintaining product catalog integrity.
  • Developed internal catalogs that reduced sales team lead-to-conversion time by 81%, improving overall sales efficiency and team responsiveness.
  • Developed catalog maintenance protocols that minimized errors and improved key product attribute accuracy by 51%.
  • Led cross-functional collaborations with IT and Marketing teams to implement a new product classification method, improving overall site navigation and increasing customer engagement by 54%.
  • Collaborated with stakeholders to deploy SEO strategies, elevating product discoverability and driving organic traffic growth by 58%.
  • Utilized customer feedback to reorganize product taxonomy, increasing search relevancy and achieving 47% higher customer satisfaction.
  • Documented and resolved method which led to category.
  • Advised procurement team on optimizing internal catalog layouts, reducing the time-to-product sourcing by 65%.

Affiliations

  • Information Technology Industry Council (ITIC)
  • Online Product Cataloging and Listings Network (OPCLN)
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • Global Retail Creatives Network (GRCN)
  • National Association of Social Workers
  • International Association of Business Communicators (IABC)
  • Association of Information Technology Professionals
  • Content Management Systems Professionals (CMSP)
  • Jaycees

Certifications

  • Retail Process Improvement - Six Sigma Green Belt Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Data Governance & Product Information Certification
  • Certified Public Accountant
  • Certified Specialist in Legacy System Integration (CSLSI)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Professional Scrum Master (PSM) - program
  • Certified Product Data Management Professional (CPDMP)
  • Certified Business Analysis Professional (CBAP)

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