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Skills

  • Cross-functional team collaboration
  • Dusting furniture
  • Building maintenance
  • Ordering cleaning supplies
  • Errands
  • Event planning
  • Excellent planner and coordinator
  • Ceiling fans
  • Invoice processing
  • Developing menus

Work Experiences

  • Sanitized apartments after they were moved out or before they were moved in.
  • Directed staff and vendors to provide excellent service to the owner and guests.
  • Followed procedures when using chemical cleaners and power equipment to avoid damaging the floors and fixtures.
  • Collaborated with a team of 15 manicurists for efficient, high-quality service and 8% customer satisfaction.
  • Quickly responded to patron requests for linens and program items, resulting in a 10% increase in customer satisfaction on company scorecards.
  • Provided new Residential House Cleaners with training on all departmental procedures as well as assistance in locating required program items and cleaning supplies.
  • Vendor management and Salesforce use were successfully initiated and implemented to modernize services and increase profits by 11%.
  • Dealt with a large number of phone calls and emails.
  • Went to residential properties and prepared them for the arrival of clients.
  • Was in charge of full line service set up, stock maintenance, and line sanitation for several different dining establishments.

Summaries

  • Certified Child Care Specialist with over 4 years of experience in the field.
  • Dedicated to learning, growing, and succeeding in Automotive and Motor Vehicles.
  • Residential House Cleaner with 6 years of experience as an Executive Assistant in a fast-paced office setting.
  • In a fast-paced work environment, he is extremely effective.
  • Advanced computer skills and a strong research ability are two of his strengths.
  • Dedicated and resourceful administrative professional with 11+ years of experience assisting high-achieving Residential House Cleaners with their work.
  • All cleaning materials should be used correctly.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • To meet challenging objectives, work well with little supervision.
  • Reliable Residential House Cleaner with 6 years of cleaning industry experience.

Accomplishments

  • Performed post-construction cleaning services, exceeding client expectations and ensuring homes were move-in ready.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Client Service: Developed long-term relationships with customers which increased repeat business. Maintained a positive dining experience for all restaurant patrons.
  • Reduced cleaning supplies wastage by 48% through efficient use of materials and adoption of eco-friendly practices.
  • Waste Management: Effectively decreased food waste by 20% and reduced annual food waste costs by $20,000.
  • Restricted Diet Compliance: Developed innovative recipes to suit complicated dietary requirements for customers.
  • Reduced client complaints regarding missed tasks by introducing a checklist system verified before departing each job.
  • Earned Lean in advanced residential cleaning methods, elevating service standards and boosting customer satisfaction.
  • Worked in collaboration with estate managers to service larger properties, maintaining high cleanliness standards across multiple rooms and complex layouts.

Affiliations

  • Cleaner Pro Certification Program Graduate 2024
  • Rotary International
  • Luxury Home Cleaning Specialist Group
  • Deep Cleaning Experts Network
  • Emergency Residential Cleaners Coalition
  • Local Green Cleaning Network Member
  • International Association of Administrative Professionals
  • Alliance for Residential Cleaning Contractors (ARCC)
  • American Medical Informatics Association
  • Green Clean Institute Certified Professional

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Environmental Services Certification (ESC)
  • Certified Yoga Instructor, YogaWorks
  • Cleaning Management Institute (CMI) Custodial Technician Certification
  • First Aid/CPR Certified
  • Certified Infection Control and Prevention Professional (CICPP)
  • Apple Certified Associate (ACA)
  • Salesforce
  • Institute of Inspection Cleaning and Restoration Certification (IICRC) - House Cleaning Technician
  • Certified Business Analysis Professional (CBAP)

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