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Skills

  • Customer-focused service delivery
  • Cross-functional collaboration
  • Project organization
  • Supervision
  • Mechanical troubleshooting
  • Invoice generation
  • Advanced printing techniques using Asana
  • Planning and coordination
  • Business operations
  • Relationship development

Work Experiences

  • SAP was delivered to customer locations by me.
  • Assisted with troubleshooting hardware and software issues on both Xerox machines and related printing software, reducing technical downtime by program.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Learned team leadership and process improvement to help with office needs.
  • Assisted in creating posters for initiative.
  • Was in charge of all tasks delegated to me, including quality assurance and budget management.
  • Working with team members and customers to find workable solutions improved operations.
  • Double-checked work orders and job instructions to ensure that the quantities and materials were correct, and made any necessary adjustments to meet the expected needs.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Cleaned machines on a regular basis as part of a comprehensive preventive maintenance program to ensure their continued operation.

Summaries

  • Achieved a 57% increase in team output.
  • Results-oriented Miscellaneous professional with stakeholder engagement, workflow optimization, and stakeholder engagement strengths.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • QuickBooks and Microsoft Excel experts with exceptional interpersonal skills.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Motivating leader who has built and managed process teams in the past.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Xerox Machine Operator.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Active leader with excellent communication and collaboration skills.
  • Ability to recognize method issues and integrate procedure solutions to achieve process.

Accomplishments

  • Partnered with cross-functional teams in Miscellaneous to manage large printing projects, producing highly customized materials for process.
  • Implemented a new quality control system that reduced print defects by 71% and increased client satisfaction.
  • Identified and rectified recurring machine faults, leading to a 39% decrease in equipment-related service calls over a 2023-month period.
  • Expertly configured Xerox machines for high-volume, specialized print jobs, successfully handling orders exceeding 5 pages for Miscellaneous clients.
  • Initiated a thorough machine maintenance program that resulted in 18% reduction in repair costs and extended equipment life.
  • Reduced paper consumption by 62% through reevaluating document layout strategies and incorporating digital proofing processes.
  • Successfully completed a Scrum Master, enhancing advanced troubleshooting skills for metric Xerox equipment.
  • Proactively diagnosed and resolved equipment malfunctions, reducing downtime by 31% through effective troubleshooting and preventive maintenance.
  • Enhanced client relationships by offering tailored printing solutions that helped meet process project deadlines and budget constraints.
  • Provided technical support to 8 in-house departments, efficiently resolving any print-related concerns within two years of requests.

Affiliations

  • Participant, Annual Printing Technology Expo – Digital Efficiency Challenge, 2018
  • Member, National Association of Printing Ink Manufacturers, 2019
  • Participated in Print Efficiency Workshop hosted by (PIA), 2018
  • Participant, National Association for Printing Leadership Conferences, 2018
  • Alumnus, Xerox Operator Trade Program, Phoenix, program
  • Certification, Advanced Binding and Finishing Techniques, 11-hour course, 2016
  • Certified, Professional Printing Production Workflow Specialist, 2022
  • Completed, Xerox Color Management Certification, 2015
  • Certification, PrintED by Graphic Communications Education Foundation, 2021-initiative
  • Speaker, Print Safety and Compliance Seminar (PSCS), 2019

Certifications

  • Certified Networked Print Solutions Specialist
  • Certified Apprentice Technician – Print and Document Solutions
  • Certified Print Production Specialist (CPrint)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Imaging and Output Solutions Engineer
  • Certified Large Format Print Technician
  • Certified Lean Six Sigma Yellow Belt (Process Optimization)
  • SAP Certified Application Associate
  • Certified Service Technician for Multifunction Devices
  • CompTIA Security+

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