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Skills

  • Cost-Reduction Strategies in Healthcare Settings
  • Regulatory compliance
  • Patient satisfaction improvement strategies
  • Customer service
  • Business operations
  • First Aid/CPR
  • Physician Coordination and Communication
  • Customer service in healthcare
  • Insurance Claims Submission and Processing
  • Relationship development

Work Experiences

  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Collaborated with the billing department.
  • Kept meticulous records of office inventories and ordered additional supplies for $12.
  • Created a follow-up protocol for test requests.
  • Coordinated travel arrangements, schedules, and accommodation for clinical directors attending conferences in Portland.
  • Coordinated and processed referrals for specialty care with an average turnaround time of 8 days.
  • Decreased response times to under 8 minutes.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Assisted in onboarding new medical staff.
  • Developed a template for medical correspondence.

Summaries

  • Within Miscellaneous, senior Practice Secretarial Associate and outstanding performer in cross-functional collaboration and process improvement.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Practice Secretarial Associate with 17 years of experience in initiative industry is meticulous.
  • Capable of coordinating practice meetings and logistics for 2 annual events, ensuring smooth distribution of materials, setup, and documentation of meeting minutes.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Avoided overstocking.
  • Achieved a 20% reduction in missed appointments.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative team player.

Accomplishments

  • Successfully trained 5 junior administrative staff, reducing clerical errors by 33% and significantly enhancing workflow efficiency.
  • Coordinated electronic medical billing submissions, ensuring timely reimbursements and reducing billing cycle times by 78% days.
  • Reduced patient intake times by 26% by implementing an efficient electronic check-in process.
  • Regularly updated patient demographics and medical records, ensuring accurate and comprehensive data entry for 16 patients per day.
  • Created and maintained up-to-date clinic policy manuals, ensuring compliance with state and federal regulations.
  • Drafted and proofread diverse office correspondence, including meeting minutes, patient notices, and inter-departmental memos with a 59% approval rate from stakeholders.
  • Documented and resolved procedure which led to metric.
  • Contributed to the development and deployment of an office-wide electronic filing system, reducing document retrieval time by 76%.
  • Identified and resolved billing disputes with insurance providers, resulting in collection of 3 additional revenue per quarter.
  • Managed cross-departmental collaboration between clinical and administrative teams to meet patient needs, resulting in a 50% improvement in service delivery.

Affiliations

  • Healthcare Financial Management Association (HFMA)
  • National Healthcareer Association (NHA)
  • American Association for Physician Leadership
  • Practice Management Institute (PMI)
  • American College of Healthcare Executives (ACHE)
  • American Association of Medical Assistants (AAMA)
  • Healthcare Compliance Association (HCCA)
  • Commission on Office Laboratory Accreditation (COLA) for those managing lab results follow-ups.
  • Patient Advocate Certification Board (PACB)
  • International Association of Administrative Professionals (IAAP)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Fundamentals of Healthcare Supply Chain Management Lakeside Partners
  • Certified Medical Office Manager (CMOM)
  • Patient-Centered Medical Home (PCMH) Certification
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Credentialed Medical Secretary Certification standard
  • Microsoft Office Specialist (MOS) in Excel - 2023
  • Certified Professional Coder (CPC)

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