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Skills

  • Data Quality Assurance
  • Relationship development
  • Database reconciliation and accuracy
  • Effective communication with law enforcement
  • Records management
  • Communications
  • Knowledge of Massachusetts vehicle laws
  • Policy analysis
  • Project organization
  • Organization

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 63% success rate.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with initiative customers to determine their needs and deliver standard service.
  • Adhered to program.
  • Drafted professional court correspondence to help standard.
  • Assisted with title replacement and corrections.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of preparing and issuing court orders for probation, sentencing information, and other matters.
  • Achieved 4 successful investigations in 2018.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Analytical Tag Clerk with proven success.
  • Adept at mentoring junior team members.
  • Achieved a 77% reduction in client wait times.
  • Within Miscellaneous, senior Tag Clerk and outstanding performer in vendor management and workflow optimization.
  • Awarded Employee of the Year for excellence in registration assistance.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Tag Clerk with 8 years of successful process improvement and cross-functional collaboration experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Consistently delivered high-quality, accurate results.

Accomplishments

  • Developed and maintained detailed logs for all vehicle transactions, improving office audit readiness and achieving 19% compliance during annual inspections.
  • Reconciled 4% of outstanding vehicle registration fee discrepancies, adding $8 in recovered funds to the department.
  • Monitored and reported discrepancies in the registration system, leading to improved data accuracy and reducing manual reprocessing by 21%.
  • Collaborated with law enforcement on the release of impounded vehicles, significantly reducing processing time by 67%.
  • Coordinated with state transportation authorities for the release of 11 special vehicle tags, ensuring timely delivery and reducing backlog by 54%.
  • Assumed responsibility for auditing 11 weekly vehicle registrations, identifying and resolving discrepancies, which minimized errors.
  • Resolved 12 customer disputes regarding tag fees, reducing average refund processing times by 79% through efficient liaison with DMV departments.
  • Led an internal audit of tag issuance records, successfully identifying and resolving 15 inaccurate registrations that had been missed previously.
  • Enhanced efficiency of office operations by restructuring filing systems, resulting in a 82% improvement in document retrieval time.
  • Obtained OSHA relating to DMV operations, enhancing personal expertise in vehicle titling processes and contributing to a 83% reduction in errors.

Affiliations

  • Association of Title Examiners and Abstractors
  • American Society of Public Administrators (ASPA)
  • State Clerks and Regulatory Administrators Network
  • International Council of Nurses
  • International Association of Auto Theft Investigators (IAATI)
  • National Vehicle Licensing and Registration Authority
  • Certified DMV Clerk Certification Program 2017
  • American Title Insurance Institute
  • Society of Women Engineers
  • Public Servants Network (PSN)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Professional Development in Title and Registration Services (PD-TRS)
  • Certified Public Procurement Officer for Government Agencies
  • CompTIA A+ Technician
  • CompTIA IT Fundamentals (ITF+) for Implementing Digital Operations
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Certified Automotive Fleet Manager (CAFM) from NAFA Fleet Management Association
  • Certified Public Manager (CPM) Training
  • Certified Public Accountant (CPA)

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