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Skills

  • Inventory management and stock control
  • POS Transaction Speed Optimization
  • Recipe Development and Drink Customization
  • Guest Relations and Satisfaction Monitoring
  • Financial Reporting and Sales Analysis
  • Team leadership and staff management
  • Knowledge of Beverage Pairing Principles
  • Loss Prevention and Waste Reduction
  • Cost reduction strategies
  • Proficiency with Digital Inventory Systems

Work Experiences

  • Achieved beverage revenue growth by offering mixology classes to customers, adding an additional $5 to monthly sales during off-peak hours.
  • All standards, policies, and procedures are monitored and enforced by me.
  • Compiled daily, weekly, and monthly sales reports.
  • Assessed customer feedback on new drinks.
  • Adapted the beverage menu based on trending tastes.
  • Based redesign on customer preferences.
  • Contributed to increased diversity in offerings.
  • Achieved beverage revenue growth.
  • Adjusted recipes and presentations.
  • Appealed to budget-conscious customers.

Summaries

  • Certified Beverage Captain with expertise in creating seasonal drink menus that boost customer engagement and sales by 17%. Skilled in aligning offerings with local trends and customer preferences.
  • Certified Beverage Captain grounded in health and safety best practices, recognized for passing Raleigh inspections with no violations and maintaining the highest standards of cleanliness and compliance.
  • Consistently maintained 80% satisfaction ratings.
  • Accomplished leader with a focus on communication.
  • Collaborated with marketing.
  • Customer-driven Beverage Captain proficient in team leadership and efficient service delivery, proud of reducing customer wait times by 39% within framework. Experienced with high-volume establishments.
  • Certified Beverage Captain.
  • Achieved 8 consecutive audits without violations.
  • Conducted feedback sessions.
  • Created seasonal drink menus.

Accomplishments

  • Organized tastings and drink pairing events, expanding the venue's reach to niche markets, and increasing event-based sales by 33% in 2015.
  • Curated a seasonal cocktail menu aligned with local trends, generating a 26% increase in sales for the initiative compared to the previous period.
  • Streamlined POS transaction processes, contributing to a 4% faster checkout time through optimized workflows and training, improving guest satisfaction.
  • Assisted in planning and executing high-profile events, coordinating beverage service for up to 6 guests while maintaining exceptional service standards.
  • Collaborated with the marketing team to launch seasonal promotions, increasing daily revenue by 14 during weekend happy hours.
  • Monitored performance metrics and adjusted staffing during rush hours, improving table turnover by 41% without a decrease in customer satisfaction.
  • Optimized service delivery during key holidays, ensuring smooth operations and increasing holiday sales by 5 over the previous year.
  • Oversaw a site-wide switch to a new inventory management system, reducing stock discrepancies by 70% and saving an average of 9 monthly.
  • Recognized by managers for leading a team in consistently surpassing upsell targets on premium products, generating 8% more revenue over one year.
  • Developed and revised a trend-focused beverage menu, growing profits by 25% through the introduction of customer-preferred, high-margin items.

Affiliations

  • Participated in Master Sommelier introductory courses, improving the understanding of beverage-to-food pairing for menu development.
  • Member of local Food & Beverage Professionals Network, collaborating on menu optimization and service practices.
  • Created and facilitated staff training sessions at Denver in alignment with Server Online Training (SOT) program completion in 2023.
  • Certified Wine Specialist (CWS) obtained from Society of Wine Educators, deepening beverage knowledge and driving pairing strategies.
  • Earned the BarSmarts Advanced Certification, effectively applying contemporary techniques and beverage trends into menu design.
  • Member of the United States Bartenders’ Guild (USBG) for 14 years, adhering to high standards of professional service and mixology.
  • Completed TIPS (Training for Intervention Procedures) certification, ensuring responsible alcohol service and staff compliance throughout Seattle.
  • Certified in Advanced Mixology from the International School of Bartending and related studies, improving guest satisfaction with mixology classes adding $13 to monthly sales.
  • Member of the Sustainable Restaurant Association (SRA), advocating for ecologically-minded practices in beverage sourcing and operations.
  • Certified Beer Server through Cicerone Certification Program, expanding expertise in beer styles, proper pour techniques, and customer education.

Certifications

  • Responsible Beverage Service Program - Atlanta
  • Customer Focused Process Improvement Certification - Vantage
  • Certified Hospitality Beverage Specialist - Ironclad Systems
  • First Aid, CPR, AED Certification – American Red Cross
  • Event Management Professional Certification - Meeting Professionals International (MPI)
  • Alcohol Awareness Training Certification - Texas
  • Certified Service Professional - National Restaurant Association
  • Certified Advanced Bartender - Meridian
  • Certified Restaurant Manager (CRM) - Foodservice Training & Certification Institute
  • WSET Level 2 Award in Wines and Spirits - system

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