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Skills

  • Equipment inspection and tracking
  • Supervision
  • Team management
  • Classroom management
  • Project organization
  • Active listening
  • MS Office
  • Organization
  • Customer feedback collection and implementation
  • Continuing education

Work Experiences

  • Achieved President's Club for excellence in customer service.
  • Accomplished this within the first 2 months.
  • Boosted group throughput by 60% per session.
  • Assessed students' grasp of material presented in workshops and classes by administering tests.
  • Achieved Employee of the Year for excellence in customer service, increasing repeat business by 56% within the first 2 months.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Pioneered new teaching methods that maximized student comprehension while reducing learning time.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 28% accuracy rate.
  • Boosted program participation by 57% in 2022.

Summaries

  • Determined and enthusiastic, with exceptional skills in establishing rapport with students and creating excellent study guides.
  • Conducted personalized participant briefings.
  • Ropes Course Guide with 13 years of successful project management and client relations experience.
  • Achieved a 42% reduction in response times.
  • Within Miscellaneous, senior Ropes Course Guide and outstanding performer in risk assessment and stakeholder engagement.
  • Boosted repeat client bookings by 41%.
  • Collaborated with schools and businesses.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Working with students and peers to promote positive learning cultures and environments is extremely effective.
  • Achieved a 27% reduction in incidents.

Accomplishments

  • Ensured compliance with the latest industry safety standards and received PMP in wilderness emergency response.
  • Supported logistical planning for team-building events, ensuring smooth operation regardless of group size or environmental conditions.
  • Executed 9 high ropes course sessions daily, ensuring all safety protocols were followed without incident.
  • Oversaw the setup and daily operations of a multi-element ropes course, managing participation for groups as large as 17.
  • Facilitated ropes course experience for individuals with special needs, introducing accessibility features with positive feedback from participants and caregivers.
  • Designed and delivered personalized safety briefings for groups of up to 16 participants, resulting in a 19% increase in participant confidence.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Mentored junior guides in all aspects of risk management and guest facilitation, resulting in a 20% increase in operational efficiency.
  • Trained a cohort of new facilitators, leading to a 83% reduction in incident reports due to enhanced staff preparedness.
  • Resolved product issue through consumer testing.

Affiliations

  • Participated in 2017-2016 Camp Leadership Training Program
  • Project Management Institute
  • American Camp Association (ACA) Professional Membership
  • Trail Stewardship Volunteer for category
  • Toastmasters
  • Freemason
  • Volunteer Counselor for metric Special Needs Camp
  • Environmental Educators of the Northeast – Regular Contributor
  • Founding Member of program Dedicated to Sustainable Adventure Tourism
  • Certified in High Angle Rescue Operations

Certifications

  • High and Low Ropes Instructor Certification by Summit Group
  • Outdoor Emergency Care Certification (OEC) by National Ski Patrol
  • Advanced Wilderness First Aid (AWFA) by Ironclad Systems
  • Certified Wilderness First Responder (WFR) by Wilderness Medical Associates
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • CompTIA A+ Technician
  • Wilderness First Responder (WFR) Certification by Beacon Labs
  • Outdoor Leadership Certification by Harbor & Co.
  • Project Management Professional (PMP)

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