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Skills

  • Communications
  • Supervision
  • Team building
  • Differentiated instruction
  • Special needs teaching
  • Academic advisement
  • Post-secondary education
  • Adult Education
  • Conflict de-escalation
  • Active listening

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved reduction over 2020.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with a cross-functional team.
  • Boosted NPS scores by 35% points.
  • Had an excellent attendance record and was always on time for work.
  • Accomplished this within the first 2 months.
  • Oversaw the delivery of category project by metric team, which resulted in category.
  • Collaborated with a cross-functional team to redesign the safety protocol for adverse weather conditions, reducing course cancellations by 5 over 2015.
  • Answered 16 calls per one year to help customers with their questions and concerns.

Summaries

  • Experienced educator with over 18 years of experience teaching courses in project management.
  • Collaborated with cross-functional teams.
  • Collaborated with schools and businesses.
  • Boosted engagement and empowerment.
  • Boosted repeat client bookings by 41%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Built long-term community partnerships.
  • A natural leader in outdoor recreation, providing engaging and exhilarating experiences while ensuring a safe environment for participants.
  • Achieved a 83% improvement in group participation.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Resolved product issue through consumer testing.
  • Supported logistical planning for team-building events, ensuring smooth operation regardless of group size or environmental conditions.
  • Collaborated with team of 11 in the development of initiative.
  • Organized and conducted advanced ropes course skills workshops for junior guides leading to a 47% increase in overall safety performance.
  • Successfully managed the logistical setup of high ropes courses at offsite venues, meeting event timelines and exceeding client expectations.
  • Collaborated with other guides to efficiently manage up to 2 participants per day, improving turnaround times and customer satisfaction scores.
  • Worked with the technical team to maintain and update ropes and harness equipment, reducing on-course equipment failures by 41%.
  • Ensured compliance with the latest industry safety standards and received PMP in wilderness emergency response.
  • Introduced updated risk assessment training, improving the team's reactive capabilities and reducing near misses by 17%.
  • Trained a cohort of new facilitators, leading to a 83% reduction in incident reports due to enhanced staff preparedness.

Affiliations

  • American Medical Informatics Association
  • National Recreation and Park Association (NRPA) Certification in method
  • American Hiking Society Member and Trail Conservation Advocate
  • Member of the Association for Experiential Education (AEE)
  • Certified Wilderness First Responder (WFR) with framework
  • Member of the Outdoor Leadership Program Alumni Network
  • Volunteer educator for the Conservation Education Group
  • Volunteer for Meridian empowering at-risk youth through outdoor activities
  • First Aid and CPR Certification from the American Heart Association
  • Jaycees

Certifications

  • Rescue 3 International Technical Rope Rescue Certification
  • High and Low Ropes Instructor Certification by Summit Group
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • Wilderness Medicine Instructor Certification by Summit Group
  • Risk Management and Safety for Outdoor Education by metric
  • Peak Leadership Expeditions Certification by Beacon Labs
  • Outdoor Emergency Care Certification (OEC) by National Ski Patrol
  • Coaching and Mentoring Certificate by Vantage
  • Certified Public Accountant (CPA)

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