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Skills

  • Stakeholder relationship management
  • Client engagement strategies
  • Documentation and reporting
  • Grant Compliance and Management
  • Project organization
  • First Aid/CPR
  • Customer service
  • Community partnership development
  • Crisis intervention
  • Interpersonal communication

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Connected 48% more elderly residents to healthcare services.
  • Achieved a 54% increase in long-term housing stability.
  • Coordinated monthly community information sessions.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Created customized resource plans for families at risk of homelessness, achieving a 17% increase in long-term housing stability.
  • Decreased bypassed referrals by 28%.
  • Analyzed community needs data to adjust service offerings, directly impacting 10 communities and leading to a 59% increase in program participation.
  • Educated families and members of the community about domestic violence and its effects on children.
  • Authored grant proposals.

Summaries

  • A results-oriented Community Resource Coordinator skilled in building critical partnerships with 18 local organizations. Expertise in managing cases, resource referral processes, and leading community events with over 4 attendees.
  • Fluency in both Japanese and Portuguese.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Director of Social Services with extensive research, grant writing, and communication skills.
  • Community Resource Coordinator leveraging strong public speaking skills.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Applies industry best practices.

Accomplishments

  • Increased client retention by 52% by regularly updating community resource databases and tailoring outreach efforts to evolving community needs.
  • Led recruitment and onboarding initiatives for a diverse pool of 16 volunteers, increasing engagement by 52% in 2019.
  • Successfully mitigated metric by establishing strong communication channels with community agencies, improving collaborative response by 17%.
  • Developed local partnerships with 15 community organizations, leading to a 17% growth in service referrals within 2021.
  • Expanded social media outreach to promote community events, leading to a 67% increase in attendance over 2023 year(s).
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed training programs for 12 employees and volunteers, leading to Lean achievement and improved service delivery.
  • Designed community outreach programs which led to a 48% increase in household engagement with available services.
  • Advocated for underserved populations during community meetings, successfully lobbying for additional resources worth $18.
  • Contributed to the successful expansion of a food pantry program, with participation rates rising by 53% following strategic outreach efforts.

Affiliations

  • Inter-Agency Standing Committee (IASC)
  • Lions Club
  • State Human Services Professionals Association
  • Feeding America Network or Local Food Banks
  • Community Resource Center (CRC)
  • Rotary International
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Community Action Agencies Association
  • United Way Boston Chapter

Certifications

  • Certified in Social Service Program Assessment
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Certified Fund Raising Executive (CFRE)
  • Certified in Volunteer Program Management (CVPM)
  • Project Management Professional (PMP) - PMI
  • CompTIA A+ Technician
  • Civic Engagement Leadership Program Certification – Vantage
  • Certified Community Resource Specialist (CRS)
  • Inclusive and Accessible Program Development Certification

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