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Skills

  • Budgets
  • CRM software expertise (Tableau)
  • Communications
  • Project organization
  • Relationship development
  • First Aid/CPR
  • Team building
  • Account management
  • Claims resolution management
  • Auto dealership coverage negotiations

Work Experiences

  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Advised clients on policy customization.
  • Achieved a 17% customer retention rate.
  • Collaborated with auto dealerships and independent brokers.
  • Transported SAP to three years customer locations.
  • Collaborated with other agents to implement new client retention initiatives, reducing cancellation requests by 47%.
  • Analyzed policy loss ratios, recommending adjustments to risk tiers, which led to 73% increase in underwriting profitability.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with roadside assistance providers, aligning customer policies with extra coverage options, which increased overall satisfaction by 38%.
  • Achieved compliance during 2019.

Summaries

  • Auto Insurance Agent with experience in analyzing underwriting profitability.
  • Achieved results over the past 8 years.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Accomplished Auto Insurance Agent with experience leading a team of 10 agents, driving up cross-sell rates and improving office efficiency.
  • Accountable Insurance Representative with strong client management and plan promotion skills.
  • Accomplished Auto Insurance Agent experienced in fostering strong client relationships through regular policy reviews, boosting client retention rates by 60%.
  • Boosted office efficiency.
  • Analytically minded Auto Insurance Agent.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Reduced policy quoting time by 44% through process optimization and the use of a category, enhancing customer service satisfaction levels.
  • Reviewed and processed over 9 high-value policy endorsements with zero compliance-related errors.
  • Conducted training sessions for 17 agents on new auto insurance products, resulting in a 55% increase in the adoption of recommended policies.
  • Processed claims for high-risk drivers with an error rate of under 47%, ensuring compliance with company and legal standards.
  • Trained and mentored 14 new agents on company processes, improving overall team efficiency by 37%.
  • Guided clients through the claims process, achieving an average claim resolution time reduction of 5 days.
  • Facilitated policy negotiations with auto dealerships, closing deals that contributed $22,000 in new premium revenue.
  • Developed and implemented new underwriting procedures that reduced approval times by 14 days on average without compromising accuracy.
  • Built strong relationships with auto dealerships, increasing referral business by 85% over 7 months.
  • Led a team of 15 agents, boosting cross-sell rates by 15% year-over-year through training and strategic goal setting.

Affiliations

  • Sponsored Partner of the Auto Insurance Outreach Initiative for underinsured groups across the West Coast
  • Freemason
  • Contributor to Auto Underwriting Regulatory Association (AURA)
  • Member of the Auto & Home Insurance Institute of America (AHIIA)
  • Member of the National Association of Professional Insurance Agents (PIA)
  • Project Management Institute
  • Volunteer Leader at Chicago Auto Safety and Insurance Education Program
  • Association for Supply Chain Management (APICS)
  • Collaborated with Insurance Innovators Network (IIN) on auto insurance technology advancement
  • Completed Certified Risk Manager (CRM) designation with a specialty in auto insurance

Certifications

  • Certified Business Sales Consultant (CBSC) – Brightline
  • Customer Relationship Management (CRM) Software Certification - system
  • Associate in Risk Management (ARM) - The Institutes
  • Certified Insurance Service Representative (CISR) – Harbor & Co.
  • Insurance Agent Marketing Certification - Texas
  • Digital Marketing Certification - category
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • ServSafe

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