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Skills

  • Aftermarket marine performance upgrades
  • Efficiency improvement strategies (fleet operations)
  • Project organization
  • First Aid/CPR
  • Marine compliance with manufacturer specifications
  • Business operations
  • Data-driven decision making in repair processes
  • Manual dexterity and precision work
  • Defect removal
  • Hull structuring and proportioning

Work Experiences

  • Achieved 3% higher sales volume over 2023.
  • Delivered timely maintenance services for 15 vessels per month.
  • Demonstrated expert knowledge in fuel injection systems, contributing to a 67% reduction in fuel-related service calls.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Had an excellent attendance record and was always on time for work.
  • Attained President's Club for highest customer retention rate by ensuring outboard engines remained under warranty and well-maintained.
  • Achieved a 84% increase in horsepower.
  • Coordinated with Cedar Works engineers.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated directly with manufacturers on warranty claims, successfully negotiating cost savings on parts worth $6 annually.

Summaries

  • Achieved 29% reduction in fuel-related service calls.
  • Adept at handling warranty claims.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Accomplished Outboard Mechanic.
  • Achieved 47% improvement in vessel efficiency.
  • Accelerated parts availability.
  • Costs were consistently reduced while profits were increased.
  • As an experienced Outboard Mechanic, I have successfully led repair teams and negotiated warranty claims, providing clients with $16 in reimbursements. Skilled in optimizing operational strategies for continuous improvement.
  • Effective communicator who excels at time management, customer service, and problem-solving.

Accomplishments

  • Developed a customized service scheduling system that reduced downtime for frequent customers by 18%.
  • Performed component-level rewiring on marine electrical systems, preventing initiative and extending electrical system life by 53%.
  • Increased profitability by 79% through careful parts sourcing and by negotiating competitive pricing with suppliers.
  • Secured an annual service contract with a local marina, adding $2 in annual revenue for the shop.
  • Successfully retrofitted older engines with modern parts, extending engine life by 9 years for numerous client vessels.
  • Trained a team of 9 junior mechanics on advanced outboard engine repair techniques, boosting team repair efficiency by 47%.
  • Provided hands-on customer demonstrations for correct post-repair engine handling, reducing unnecessary call-backs by 45%.
  • Achieved highest technician satisfaction rate as measured by framework in 2017 by efficiently managing repairs and customer interactions.
  • Reduced diagnostic time on outboard engine faults by implementing a standardized checklist, leading to a 67% reduction in troubleshooting effort.
  • Improved engine performance by 20% through expert carburetor tuning and fuel system optimization based on performance testing results.

Affiliations

  • BoatUS Technical Support & Industry Relations, Affiliate since 2020
  • American Boat & Yacht Council (ABYC) Member, 2021–Present
  • Cummins Marine Engines Repair Certification, 2023
  • International Association of Administrative Professionals
  • Project Management Institute
  • National Marine Propeller Association (NMPA) - Engagement since 2020
  • Member of the Outboard and Marine Engine Technicians Guild
  • International Council of Nurses
  • North Carolina Marine Trades Association – General Membership 2016
  • Association for Supply Chain Management (APICS)

Certifications

  • BRP (Bombardier Recreational Products) Certified Technician
  • National Marine Electronics Association (NMEA) Marine Electrical Installations Certification
  • CompTIA Network+
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Basic Engine Trouble Diagnostics SAP Certification
  • Cisco Certified Network Associate (CCNA)
  • Association of Marine Technicians (AMTECH) Certification Program
  • Certified Marine Technician (CMT) by Marine Retailers Association of the Americas (MRAA)
  • Advanced Engine Systems Diagnosis & Repair by Harbor & Co.

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