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Skills

  • Employee relations
  • Service standard compliance
  • Consistently meets sales goals
  • Excellent communication skills
  • Multi-line phone talent
  • Credit card processing
  • Staff education and training
  • Opening and closing procedures
  • Complaint resolution
  • Strategic sales knowledge

Work Experiences

  • Facilitated system orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Kept up with market and product trends to effectively answer customer questions.
  • Identified
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Was quick to respond to potential customers' questions and requests.
  • Won
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Had planned ahead.
  • Ensure that customers and internal departments are properly communicated with.
  • Recommendation

Summaries

  • Specializes in vendor management, with a knack for increasing customer satisfaction.
  • Successful in instilling a strong work ethic while maintaining the stock room, arranging merchandise, and setting up store signage for current promotions.
  • Prepared to apply 3 years of Retail experience to a new challenging role at Vantage.
  • Merchandise Customer Assistant with 3 years of experience providing excellent customer service and increasing product sales.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate standard systems is one of my specialties.
  • Service-oriented team player with a track record of providing high-quality support in the Retail for 2 years.
  • Bringing 14 years of retail experience, including category and program specialty departments, to the table.
  • Dedicated to meeting and exceeding category objectives through effective communication and standard abilities.
  • Merchandise Customer Assistant is a service-oriented Merchandise Customer Assistant with unrivaled customer service, task prioritization, and time management skills.

Accomplishments

  • Increased sales 13% over three years.
  • Regularly conducted product training sessions, increasing team product knowledge by 24% and driving higher customer satisfaction levels.
  • Recognized as the Employee of the Month for 17 months for exceptional performance in meeting and exceeding both sales and customer service goals.
  • Led retail floor merchandising for seasonal campaigns, increasing impulse purchases by 66% due to effective visual presentation.
  • Exceeded forecast sales expectations by 28% during high-volume holiday sales periods, generated from superior customer service and effective product placement.
  • Mentored 11 junior employees, improving their overall sales performance by 80% and successfully integrating them into the team.
  • Led social media engagement efforts during promotional campaigns, driving a 56% increase in online sales referrals and in-store traffic.
  • Achieved status as one of 6 top sales performers in the region comprised of 16 stores.
  • Achieved 62% growth in average transaction value by personalizing recommendations and upselling complementary products.
  • Resolved an average of 9 customer complaints per day, achieving a 63% reduction in repeat issues and complaints.

Affiliations

  • Visual Merchandising & Display Association
  • Women in Retail Leadership Circle
  • Certified Customer Service Professional (CCSP) Network
  • National Association for Retail Sales Professionals
  • Online Associate Marketing Group
  • Project Management Institute
  • Product Management Association
  • Inventory Management Professionals Association
  • Retail Council of program
  • Freemason

Certifications

  • Retail Industry Fundamentals Certification from NRF Foundation
  • Cisco Certified Network Associate (CCNA)
  • Certified Retail Customer Experience Professional (CRCEP)
  • Customer Service Excellence Certificate from Summit Group
  • Merchandising and Sales Optimization Certification from Adobe Creative Suite
  • Certified Retail Trainer by Vantage
  • Certified Public Accountant (CPA)
  • Retail Management Excellence Certificate from initiative
  • Conflict Resolution and Mediation Certification from system
  • Global Retail Leadership Certification from metric

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