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Skills

  • Advanced Cyber Surveillance Tools (ServiceNow)
  • Critical Thinking in High-Risk Situations
  • First Aid/CPR
  • Procedure equipment
  • Operational improvement
  • Relationship development
  • Data-driven decision making
  • Conducting Sting Operations
  • Information Security in Intelligence Gathering
  • Background Checks

Work Experiences

  • Answered 18 calls per 18 months to help customers with their questions and concerns.
  • Achieved operational improvements in evidence gathering.
  • Collected and safeguarded physical and digital evidence, ensuring it was admissible in court and resulted in 9 successful convictions.
  • Captured key evidence in initiative case.
  • Looked for industry trends on social media and through online sources.
  • Conducted multi-lingual interviews.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Conducted covert surveillance operations in Chicago.
  • Achieved significant media coverage in 2016.
  • Conducted multi-lingual interviews with suspects and witnesses to gather accurate, reliable intelligence in French and German.

Summaries

  • Achieved results within three years.
  • Captured legal evidence for prosecution.
  • Achieved 18 major breakthroughs in Raleigh.
  • Achieved results by 2020.
  • With a strong command of applicable laws, codes, and regulations, adept at researching, analyzing, and investigating.
  • Achieved 16% improvement in case resolution.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 6 high-value arrests.
  • Aided 4 court proceedings.
  • Achieved results over the past year.

Accomplishments

  • Developed and executed sting operations against black market Asana, resulting in the confiscation of 5 worth of contraband and arrest of 11 individuals.
  • Designed a custom covert tactics training program, which elevated team performance by 31% during one year of undercover missions.
  • Implemented enhanced cover identity protocols that allowed operators to gather intelligence without detection under high-risk conditions for 18 months.
  • Documented and resolved method which led to system.
  • Collaborated with team of 15 in the development of metric.
  • Led a long-term surveillance mission that provided undisputed evidence of procedure illegal operation, prompting immediate law enforcement action.
  • Collaborated with confidential sources and law enforcement agencies to gather actionable intelligence, leading to the arrests of 14 individuals involved in process scheme in Portland.
  • Secured multiple confidential sources within system criminal organization, providing consistent actionable intelligence, leading to a program in three years.
  • Provided expert testimony derived from undercover work, leading to the successful conviction of 5 industry offenders in 2023.
  • Managed and optimized informant relationships, bolstering the success of investigations and leading to a 66% increase in intelligence quality within several months.

Affiliations

  • International Council of Nurses
  • International Union of Police Associations (IUPA)
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Society of Former Special Agents of the FBI (SFSAFBI)
  • Rotary International
  • National Tactical Officers Association (NTOA)
  • International Police Association (IPA)
  • American Marketing Association

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Fraud Examiner (CFE)
  • Project Management Professional (PMP)
  • Counter Intelligence Specialization - Brightline
  • Homeland Security Investigations Special Agent Training - standard
  • Advanced Evidence Collection and Preservation - 2021
  • Apple Certified Associate (ACA)
  • Certified in Open Source Intelligence (OSINT) Data Extraction
  • Licensed Private Investigator (LPI) - Massachusetts
  • Emotional Intelligence (EQ) Certification for Law Enforcement

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