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Skills

  • Microsoft Outlook
  • Loss prevention knowledge
  • Microsoft PowerPoint
  • Organized
  • MS Office proficient
  • Lotus Notes
  • Courteous demeanor
  • Multi-Task Management
  • Visual merchandising
  • Spreadsheets

Work Experiences

  • Greeted about 7 customers per day and answered questions about services and products.
  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
  • Answered product questions using up-to-date sales and store promotions information.
  • Handled cash, counted change, and stored coupons to keep the cash register balanced and organized.
  • Organized racks and shelves to keep the store looking nice, attract customers, and promote specific items.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Worked night and weekend shifts, securing $6 in orders in 18 months during the holiday season.
  • Increased sales by displaying merchandise in an appealing and orderly manner.
  • Completed physical inventory counts each several months.
  • Averaged 10 new customers per month, generating 10% of the team's revenue using the method approach.

Summaries

  • Rearranging the sales floor to best display sale and promotional merchandise is a skill she possesses.
  • 12 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Effective Floor Salesman with experience in stock management and product merchandising.
  • Floor Salesman proactive with experience in providing support and resolving customer complaints.
  • With exceptional product knowledge, he is confident and persuasive.
  • Professional in retail sales with experience in product placement and merchandising.
  • Floor Salesman is a creative salesperson who is well-versed in effective sales techniques and approaches, as well as relationship building and long-term customer retention strategies.
  • Assisting customers with questions and operating cash registers are two of her strong suits.
  • In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization.
  • Motivated Floor Salesman with merchandising and strategic development experience.

Accomplishments

  • Collaborated cross-functionally with the marketing team to successfully launch HubSpot, leading to a 62% increase in overall store sales.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Gained recognition for highest customer satisfaction scores, with 100% positive feedback during key sales events such as metric.
  • Collaborated with team of 3 in the development of method.
  • Leveraged CRM systems to track customer interactions, achieving a 76% increase in repeat business and improving customer relationship management.
  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Awarded 'process' for consistently surpassing sales targets by 15% over 6 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Recognized among top 27% of sales staff nationwide for achieving the highest average spend per customer transaction.
  • Achieved status as one of 16 top sales performers in the region comprised of 13 stores.

Affiliations

  • Customer Experience Professionals Association
  • National Association of Retail Marketing Services (NARMS)
  • American Pricing Society
  • Lions Club
  • Retail Sales and Marketing Association (RSMA)
  • National Association of Social Workers
  • American Society of Safety Professionals
  • American Customer Satisfaction Index (ACSI)
  • U.S. Chamber of Commerce Young Entrepreneurs Council
  • American Medical Informatics Association

Certifications

  • Product Specialist Certification - framework
  • Retail Loss Prevention Certification - Lakeside Partners
  • Advanced Product Knowledge Certification - metric
  • CompTIA Network+
  • Adobe Certified Expert (ACE) Tableau
  • CompTIA Security+
  • Retail Operations Management Certification - Vantage
  • Industry-Specific Product Knowledge Certification - ServiceNow
  • Fundamentals of Retail Management Certification - Ironclad Systems
  • Basic Life Support (BLS) - procedure

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