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Skills

  • Multidisciplinary team collaboration
  • Drug inventory management
  • Therapy programs
  • Healthcare operations management
  • Healthcare quality improvement initiatives
  • Staff management
  • Hospital Accreditation Success
  • Patient education and counseling
  • Medical Facility Workflow Standardization
  • Cross-departmental collaboration

Work Experiences

  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Conducted facility-wide workforce performance audits that prompted measurable improvements in task completion times and patient satisfaction ratings of 30%.
  • Was in charge of a group of 3 pharmacy technicians.
  • Decreased hospital-acquired infections by 47%.
  • Increased patient satisfaction by 12% within the past year.
  • Achieved $9 in recovered revenue.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Achieved results over one year.
  • Achieved 56% under-budget expenditure.

Summaries

  • 11 years of experience optimizing healthcare operations.
  • Staff development that results in high-performing teams has been recognized.
  • Costs were consistently reduced while profits were increased.
  • Medical Services Administrator Officer is a multi-talented Medical Services Administrator Officer who is consistently rewarded for planning and operational improvements.
  • Entry-level Pharmacy Manager with exceptional strategic planning and budget management knowledge.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Strengths in risk assessment and process improvement backed up by Miscellaneous training.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Medical Services Administrator Officer with 12 years of successful client relations and team leadership experience.

Accomplishments

  • Directed strategic planning efforts for multi-department managed care programs, increasing operational efficiency by 48% and boosting patient satisfaction scores.
  • Documented and resolved method which led to procedure.
  • Reduced patient wait times in the emergency department by 67% by optimizing patient flow through improved triage protocols.
  • Reduced surgery preparation time by 70% through workflow standardization and the implementation of Lean management principles.
  • Developed comprehensive risk management strategies that led to a 37% reduction in malpractice claims over the past year.
  • Integrated a patient billing and coding error tracking system, resulting in a 58% decrease in claim denials year-on-year.
  • Orchestrated the automation of supply chain ordering processes, decreasing out-of-stock medication occurrences by 21% over 18 months.
  • Developed comprehensive staff scheduling framework that improved shift coverage by 25% and reduced overtime in 2015.
  • Standardized clinical workflows across the hospital's 16 departments, improving the patient's average length of stay (LOS) by 38%.
  • Piloted a remote care coordination program to manage chronic diseases, reducing ER visits for asthma and COPD patients by 62%.

Affiliations

  • International Council of Nurses
  • American Marketing Association
  • Association of Clinical Research Professionals (ACRP)
  • American Organization for Nursing Leadership (AONL)
  • Hospital and Healthsystem Association of America (HHA)
  • Certified Medical Practice Executive (CMPE) - MGMA
  • Society of Human Resource Management
  • American Society for Healthcare Risk Management (ASHRM)
  • LeadingAge (for nonprofit elder care organizations)
  • Accreditation Council for Continuing Medical Education (ACCME)

Certifications

  • First Aid/CPR Certified
  • Fellow of the American College of Healthcare Executives (FACHE)
  • Certificate in Hospital and Health System Pharmacy Administration by Cedar Works
  • Project Management Professional (PMP) Certification
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • Certified Medical Manager (CMM) by the Professional Association of Health Care Office Management
  • Compliance and Ethics Professional Certification (CCEP) by the Society of Corporate Compliance and Ethics

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