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Skills

  • Medical Staffing and Workforce Planning
  • Accreditation Preparation (e.g., process)
  • Patient education and counseling
  • High-Risk Patient Care Coordination
  • Loss prevention management
  • Budgeting and financial oversight
  • Clinical Compliance and Regulation Adherence
  • Profit improvements
  • Accreditation coordination
  • Claims Submission and Revenue Cycle Management

Work Experiences

  • Collaborated between nursing and administrative staff.
  • Achieved zero deficiencies during the 2022 audit.
  • Conducted facility-wide workforce performance audits that prompted measurable improvements in task completion times and patient satisfaction ratings of 30%.
  • Collaborated with IT to improve data management systems.
  • Achieved $9 in recovered revenue.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Cut operating costs by $16.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Cut operational delays by 51%.
  • Was in charge of a group of 3 pharmacy technicians.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Costs were consistently reduced while profits were increased.
  • Achieved 43% employee retention growth.
  • Achieved a compliance score of 34%.
  • Achieved a 18% cost reduction.
  • Accomplished in healthcare budget management, reducing annual operating costs by 58% through strategic investments and financial optimizations across medical services.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Clear understanding of vendor management and workflow optimization as well as performance reporting training.
  • Bringing a successful career history of more than 2 years to the table.

Accomplishments

  • Advanced revenue cycle processes by incorporating Microsoft Excel, reducing payment collection time by 3 days and minimizing outstanding receivables.
  • Ensured timely disbursement of financial aid under CMS regulations, leading to seamless reimbursements and minimal delays in cash flow.
  • Contributed to hospital accreditation processes that resulted in a metric certification, enhancing institutional reputation.
  • Collaborated with team of 4 in the development of program.
  • Implemented a streamlined billing process using Salesforce, increasing collection rates by 30% and reducing claim processing delays by 17 days.
  • Reduced nursing turnover by 85% through innovative staff development and engagement programs over 6 months.
  • Directed strategic planning efforts for multi-department managed care programs, increasing operational efficiency by 48% and boosting patient satisfaction scores.
  • Successfully advocated for the implementation of a telemedicine service during system, allowing for metric in remote patient care delivery.
  • Resolved product issue through consumer testing.
  • Piloted a remote care coordination program to manage chronic diseases, reducing ER visits for asthma and COPD patients by 62%.

Affiliations

  • National Institute for Health Care Management (NIHCM)
  • Association of Information Technology Professionals
  • American Marketing Association
  • Lions Club
  • American Organization for Nursing Leadership (AONL)
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Rotary International
  • Freemason
  • Medical Group Management Association (MGMA)

Certifications

  • Risk Management for Healthcare Certificate by system
  • Certified Medical Office Manager (CMOM) by Practice Management Institute
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Healthcare Compliance (CHC) by the Compliance Certification Board
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Healthcare Operations Management Certificate by category
  • Master’s in Healthcare Administration (MHA)
  • First Aid/CPR Certified

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