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Skills

  • Data organization
  • Multi-Task Management
  • Online training experience
  • Leadership development
  • CRM Systems
  • Problem resolution
  • Operational improvement
  • Bilingual in Japanese
  • Training program development
  • Heavy lifting

Work Experiences

  • Won
  • Established
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Invented
  • Kept track of everything.
  • Kept track of all company inventory by monitoring multiple databases.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Prepared routine legal correspondence and memoranda for attorney partners.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.

Summaries

  • Expert
  • Professional with over 13 years of experience in project management and process improvement initiatives across the enterprise.
  • Fluent in both English and Spanish.
  • Known for cross-functional collaboration and a goal-oriented mindset.
  • Highly effective in stakeholder engagement, evaluating personnel performance, and putting in place top-notch strategies.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • With effective training programs, we aim to maximize employee performance, team productivity, and quality assurance.
  • Ambitious
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.

Accomplishments

  • Collaborated with team of 6 in the development of framework.
  • Worked with IT to enhance security training modules, leading to a 74% reduction in compliance issues across the organization.
  • Resolved product issue through consumer testing.
  • Facilitated cross-functional workshops that improved internal promotion rates by 77% within 8 months.
  • Collaborated with HR to implement gamification strategies in training sessions, yielding a 48% increase in completion rates.
  • Introduced new training methods based on adult learning theories, improving overall knowledge retention by 20%.
  • Increased sales 17% over three years.
  • Led the integration of a new Learning Management System (LMS), facilitating a 45% improvement in course completion rates.
  • Created training materials for new Jira rollout that contributed to a 67% increase in sales within 7 months.
  • Customized regional development plans based on performance metrics, resulting in a 70% improvement in key business outcomes.

Affiliations

  • Association for Computing Machinery
  • Association for Talent Development (ATD)
  • Society of Women Engineers
  • Instructional Design Network
  • Training Delivery Association
  • American Evaluation Association (AEA)
  • Train-the-Trainer Network
  • Employee Education Association
  • Human Capital Institute (HCI)
  • Association of Certified Customer Service Professionals (ACCSP)

Certifications

  • Regional Training and Development Leadership Certification Beacon Labs
  • ServSafe
  • Certified Professional in Training Management (CPTM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP) by method
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Association for Talent Development (ATD) Certified Professional in Talent Development (CPTD)
  • Certified Talent Optimization Leader – Northwind
  • First Aid/CPR Certified

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