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Skills

  • Complaint resolution
  • Vendor relationship management
  • Kennel cleaning and sanitizing methods
  • Customer satisfaction
  • Accounts payable/receivable
  • Multi-Task Management
  • Lead generation
  • Tax preparation
  • Positive learning process
  • CRM Systems

Work Experiences

  • Successfully led key projects that yielded a program.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Won
  • System was planned and carried out by me.
  • Used Jira to accurately enter data into a batch ticketing system.
  • Had planned ahead.
  • Quickly identified problems and alerted Grocery Team Member to any potential project delays.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Measured yardage and looked for stray golf balls.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.

Summaries

  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Pragmatic
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Innovative
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Proactive
  • Professional Brand Ambassador with 9 years of experience and a broad understanding of marketing and sales tactics.
  • Articulate
  • Focused on customer service

Accomplishments

  • Monitored and adjusted pricing updates as part of weekly promotions, ensuring accurate displays and boosting sales of targeted products by 55%.
  • Developed training programs for new employees, focusing on store policies, product stocking, and health & safety procedures.
  • Executed cash register operations with high accuracy, consistently reducing checkout errors and improving financial accountability.
  • Provided excellent customer service under high-pressure situations, receiving positive feedback from customers and managers alike on multiple occasions.
  • Collaborated with team of 14 in the development of process.
  • Emphasized teamwork, training new team members on best practices for efficient stocking, shelving, and inventory techniques.
  • Reduced checkout time by optimizing register workflows, leading to a 27% improvement in customer service satisfaction.
  • Implemented new shelving strategies, increasing store organization and reducing restock search time by 26%.
  • Coordinated cross-department promotions with deli, produce, and bakery to ensure consistent product availability during seasonal sales.
  • Researched and introduced eco-friendly packaging options, enhancing the store's sustainability initiatives and reducing waste by 73%.

Affiliations

  • International Council of Nurses
  • Logistics and Supply Chain Management Society
  • Retail Workers' Rights Association
  • Produce Marketing Association
  • Occupational Safety and Health Administration (OSHA) - General Safety Certification
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • Certified Grocery Professional – National Grocers Association
  • American Institute of Baking (AIB)
  • Society of Human Resource Management

Certifications

  • Certified Professional Food Manager (CPFM)
  • Association for Project Management (APM)
  • Certified Business Analysis Professional (CBAP)
  • Food Safety and Quality Training - Harbor & Co.
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • E-commerce and Inventory Management Certification
  • First Aid/CPR Certified
  • Inventory Accuracy Specialist Certification Beacon Labs
  • Food Defense Awareness Training Certification

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Jen P.I'll be back!

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You guys did everything right when it comes to creating a resume. It was perfect! Thank you so much for your help. UPDATE: I landed it!

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