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Skills

  • Market research
  • Contract negotiation
  • Hardware evaluation
  • Conflict resolution
  • Revenue Code Mapping
  • Client relationship management
  • Clerical support
  • Document scanning
  • Process implementation
  • Service agreements

Work Experiences

  • Acquired 13 new customers, resulting in 18% revenue for the team.
  • Taught newly hired Commercial Specialists how to upsell using strategic planning and performance reporting, boosting job expertise within three years.
  • Created a task schedule for Commercial Specialists based on their individual strengths and knowledge of vendor management.
  • Went to customer sites to assess needs, demonstrate offerings, and propose strategic solutions for a variety of issues.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and vendor management talents.
  • Returned change and currency and processed debit and credit card payments with a 13% accuracy rate.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Assisted management with annual budgeting and sales forecasting in order to boost ROI.
  • Represented the company at category events and developed business contacts in order to expand the company's reach.
  • Improved the client organization and goal alignment by automating the method contact management system.

Summaries

  • Oversee initiative territories, ensuring that they have well-coordinated and forward-thinking approaches to attracting new customers and capitalizing on new opportunities.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Commercial Specialist is a multi-talented Commercial Specialist who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • Dedicated to providing excellent customer service.
  • For the company, an outstanding combination of networking and problem-solving skills resulted in method.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Design and development of successful program embedded software applications in the past.

Accomplishments

  • Recorded
  • Advised
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Crafted a go-to-market strategy that resulted in winning 14 new contracts within 10 months, growing the client base by 44%.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Monitored
  • Improved
  • Guided
  • Conducted market and competitor analysis that led to the successful introduction of ServiceNow, contributing to 23% market share growth.

Affiliations

  • International Association for Commercial and Contract Management (IACCM)
  • Association for Financial Professionals (AFP)
  • National Association of Social Workers
  • International Trade Council (ITC)
  • Global Association of Risk Professionals (GARP)
  • Sourcing Industry Group (SIG)
  • National Small Business Association (NSBA)
  • Society of Human Resource Management
  • National Association of Procurement Professionals (NAPP)
  • International Economic Development Council (IEDC)

Certifications

  • Certified Business Analysis Professional (CBAP) - category
  • First Aid/CPR Certified
  • Certified Economic Developer (CEcD) - Beacon Labs
  • Advanced Contract Management Certification - Meridian
  • Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)
  • CIPS Global Standard for Procurement and Supply Certification
  • CompTIA Network+
  • Lean Six Sigma Green Belt Certification – Vantage
  • Financial Risk Manager (FRM) by Global Association of Risk Professionals (GARP)
  • Salesforce

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