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Skills

  • Project organization
  • Customer service
  • Customer issue resolution
  • Budgets
  • Systems Analysis
  • Process improvement
  • Regulatory compliance
  • Budget Management
  • Business operations
  • Accident rate reduction strategies

Work Experiences

  • Collaborated with compliance to streamline the dispatch process.
  • Analyzed delivery data using Tableau.
  • Conducted end-of-year reviews for 17 drivers.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Analyzed delivery data using Asana to identify inefficiencies, leading to cost savings of $11.
  • Acted as key liaison between drivers and Denver warehouse, ensuring smooth hand-offs for daily delivery schedules.
  • Achieved zero DOT violations during 2019's audit.
  • Achieved a 66% increase in on-time deliveries.
  • Achieved results over 12 months.
  • Used budget management to improve working conditions for all employees and to create a work environment that fostered high employee morale and engagement.

Summaries

  • Advanced driver performance analytics user.
  • Coordinated fleet-wide efforts.
  • Customer service and administration are two areas in which she excels.
  • Achieved timely issue resolution.
  • Within Miscellaneous, senior Driver Coordinator and outstanding performer in risk assessment and budget management.
  • Achieved results within 2016.
  • Coordinated fleet-wide efforts to improve service delivery speeds, cutting time-to-delivery by 27% through dispatch improvement.
  • Cut fleet costs by $5 annually.
  • Workplace organization and mathematics are two areas in which she excels.
  • Adept at reducing fleet-related costs by 57% through efficient dispatch and logistics scheduling improvements.

Accomplishments

  • Documented and resolved initiative which led to program.
  • Created and maintained a detailed inventory and parts tracking system for better fleet management, minimizing costs by 48%.
  • Resolved product issue through consumer testing.
  • Utilized Adobe Creative Suite to create automated dispatch processes, improving dispatch-to-driver communication and reducing errors by 83%.
  • Designed and deployed health and safety protocols for drivers, achieving initiative% recordable incidents over the past year.
  • Instituted monthly safety audits across 8 locations, reducing reported violations by 42%.
  • Reduced delivery errors by 84% after implementing driver feedback loop strategies and team communication sessions.
  • Managed a fleet of 15 vehicles while adhering to budget constraints and improving fuel efficiency by 18% annually.
  • Expanded the fleet by 7 vehicles with system disruption to ongoing operations, optimizing overall dispatch efficiency.
  • Facilitated 16 outcome-driven conflict resolution sessions between drivers and dispatch, resulting in increased productivity by 64%.

Affiliations

  • Rotary International
  • International Brotherhood of Teamsters
  • Institute of Logistics and Transport (ILT)
  • Association for Computing Machinery
  • Transportation Association of America (TAA)
  • Association of Information Technology Professionals
  • Logistics and Supply Chain Management Society
  • Society of Human Resource Management
  • International Association of Transportation Regulators (IATR)
  • Association for Supply Chain Management (ASCM)

Certifications

  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Certified Dispatch Specialist - Meridian
  • Certified Transportation Broker (CTB)
  • Certified Public Accountant
  • Certified Supply Chain Professional (CSCP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Electronic Logging Device (ELD) Compliance Certification
  • Transportation Risk Management Certificate
  • Apple Certified Associate (ACA)

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