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Skills

  • Strategic selling
  • Workflow Optimization
  • Agile project management
  • Change Management
  • Decision-making under pressure
  • Distribution center management
  • Budget forecasting and management
  • Communications
  • Problem resolution
  • Business operations

Work Experiences

  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Achieved a year-end budget surplus of $15.
  • Achieved a 19% faster response rate for customer inquiries.
  • Achieved results within the first one year.
  • Achieved a 18% lower cost than projected.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 4% increase in efficiency.
  • Analyzed team workloads and implemented a scheduling system, ultimately improving task completion rates by 46% over 6 months.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Achieved reduction over 6 months.

Summaries

  • Achieved cost reductions of $12 annually.
  • Supervisor with 10 years of experience leading talented salespeople who is results-oriented.
  • Deputy Coordinator is a multi-talented Deputy Coordinator who is consistently rewarded for planning and operational improvements.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Costs were consistently reduced while profits were increased.
  • Adept at leading large, diverse teams.
  • Achieved 59% higher productivity outcomes.
  • Workday is something I'm familiar with.
  • Aligned plans with standard standards.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.

Accomplishments

  • Executed strategic community outreach in Raleigh, securing 11 new key partnerships for ongoing initiatives.
  • Created and launched a mentorship initiative that improved team retention rates by 20% and boosted overall employee satisfaction.
  • Collaborated with cross-functional teams to automate risk assessment, reducing manual work by 51% and saving 8 hours monthly.
  • Developed new employee onboarding procedure, reducing onboarding time by 77% and increasing new hire job readiness.
  • Enhanced project timelines through the introduction of a new project tracking tool, improving deadline adherence by 75%.
  • Led a successful capital acquisition effort that secured $10, ensuring sustained funding for procedure.
  • Led a team of 14 in overhauling the metric, reducing overall costs by $14 and enhancing operational efficiencies.
  • Developed and implemented a cross-functional knowledge-sharing platform that reduced project miscommunication by 49%.
  • Collaborated with team of 10 in the development of initiative.
  • Planned, scheduled, and executed process, resulting in an increase of 28% in participation and engagement.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • Rotary International
  • International Association for Public Participation (IAP2) - Developed skills in stakeholder alignment and negotiation for complex projects.
  • The Center for Creative Leadership (CCL) - Completed leadership training for managing multi-disciplinary teams and enhancing decision-making under pressure.
  • American Evaluation Association (AEA) - Specialized in performance metric and outcome evaluation relevant to community-based projects.
  • Project Management Institute (PMI) - Member since 2016, contributing to a community focusing on project management best practices and innovations.
  • International Association for Project Management (IAPM) - Active member exploring global best practices for scheduling and milestone management.
  • Project Management Institute
  • Certified Business Analysis Professional (CBAP) - Certification helped in improving workflows and task automation across multi-phase projects.

Certifications

  • Lean Six Sigma Black Belt Certification - Harbor & Co.
  • Microsoft Certified: Azure Fundamentals – Microsoft
  • First Aid/CPR Certified
  • Public Sector Contracting Certification - metric
  • Leadership in Energy and Environmental Design Accredited Professional (LEED AP) - U.S. Green Building Council
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Certified Change Management Professional (CCMP) - Association of Change Management Professionals
  • CompTIA Security+

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