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Skills

  • Vendor management
  • Nagios monitoring software
  • Workflow Optimization
  • Microsoft Hyper-V Server
  • Agile/Scrum Methodologies
  • Developing security plans
  • Process improvement
  • Project organization
  • End-to-end implementation management
  • Customer Relationship Management (CRM)

Work Experiences

  • Devised strategies to protect computer files from tampering, destruction, or disclosure.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Addressed client concerns early during the implementation phase, which led to a 2% decrease in revisions post-launch.
  • Achieved a 22% reduction of service tickets.
  • Achieved results in 2015.
  • Answered 2 calls per three years to help customers with their questions and concerns.
  • Conducted system audits post-implementation to ensure compliance with industry standards, improving security measures by 51%.
  • Kept track of computer virus reports to see when virus protection systems needed to be updated.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved zero audit issues in 2017.

Summaries

  • IT expert with 18 years of experience developing and deploying security solutions in high-pressure situations.
  • IT professional with a proven track record of planning, analyzing, and implementing security initiatives.
  • Strong network defense strategies are something I'm well-versed in.
  • Achieved over 14% on-time delivery rates.
  • Achieved cost reductions of 34%.
  • 11 years of progressive experience in the Miscellaneous industry as a computer security professional.
  • Identifying business risks and compliance issues, as well as designing proactive solutions, is a demonstrated skill.
  • Adaptable and data-driven Senior Analyst specializing in implementation optimizations that led to 59% faster deliveries in subsequent project cycles.
  • Built trust with stakeholders.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.

Accomplishments

  • Directed a 5-phase implementation project that met all key performance metrics and stayed under budget by 76%.
  • Developed best practices for system configuration, allowing teams to reduce setup times by two years.
  • Achieved a 46% reduction in implementation errors by implementing a customized quality assurance process for client deployments.
  • Resolved client post-launch issues within the past year, leading to a 45% improvement in client satisfaction rates.
  • Improved client communication methods, resulting in a 83% increase in overall client satisfaction ratings.
  • Optimized SLA compliance monitoring during post-deployment reviews, leading to a 26% reduction in missed SLAs across one year.
  • Negotiated service level agreements (SLAs) with third-party vendors, reducing overall project delays by 30%.
  • Identified and addressed bottlenecks in deployment processes, reducing client wait times by 6 months.
  • Designed and executed legacy system migrations for 16 clients, significantly improving system uptime by 40%.
  • Collaborated with internal teams and clients to create custom reports that improved decision-making speed by 38%.

Affiliations

  • Society of Implementation Professionals
  • Association of Enterprise Architects (AEA)
  • Project Management Institute
  • International Association of Administrative Professionals
  • IT Service Management Forum (itSMF USA)
  • Project Management Institute (PMI) - PMP Certification 2015
  • Rotary International
  • Information Technology Infrastructure Library (ITIL) Foundation Certification 2024
  • Client Success Association
  • Jaycees

Certifications

  • Salesforce
  • CompTIA Project+ Certification – Cedar Works
  • Lean Six Sigma Black Belt Certification - category
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Kubernetes Administrator Certification - process
  • Agile Certified Practitioner (PMI-ACP) - PMI
  • Cisco Certified Network Associate (CCNA)
  • Google Cloud Certified - Professional Data Engineer
  • ServSafe

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