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Skills

  • Multi-line phone proficiency
  • Program files maintenance
  • Appointment setting
  • Team Leadership
  • Payroll and budgeting
  • Social media knowledge
  • Supplier negotiation
  • Spreadsheet management
  • Workflow planning
  • Writing reports

Work Experiences

  • Updated the program's program information in the tracking system.
  • Improved customer service ratings by 17% by training 10 new employees on proper phone handling techniques.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Created a new data management system that reduced data retrieval time by 13%.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.

Summaries

  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as program and initiative.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • When it comes to supporting daily activities as well as optimized to improve the program, I'm a productive team player.
  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 8 years of service.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Customer service and conflict resolution skills are excellent.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.

Accomplishments

  • Oversaw the planning and execution of executive calendars, ensuring no conflicting appointments and streamlining the scheduling process across departments.
  • Handled high-volume calls and resolved scheduling conflicts, successfully decreasing the number of scheduling discrepancies by 23% within one year.
  • Effectively managed a team of 18 temporary administrative assistants during initiative, resulting in seamless office operations without disruptions.
  • Generated detailed meeting minutes for 7 high-level meetings, ensuring action items were tracked and followed up within 18 months.
  • Identified areas of improvement within administrative processes and introduced metric, improving productivity by 46%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supported the HR team in processing employee terminations, ensuring appropriate documentation was submitted within one year to maintain compliance.
  • Implemented an automated email response system, improving client communication by 21% and reducing email backlog by 3.
  • Assisted with arranging travel plans and accommodations for senior staff, managing complex itineraries and ensuring all travel logistics ran without issues.
  • Conducted a detailed analysis of vendor contracts, which resulted in renegotiated service agreements and savings of 5 annually.

Affiliations

  • Association for Computing Machinery
  • Lions Club
  • Business and Financial Operations Professional Group
  • National Association for Professional Women (NAPW)
  • Certified Administrative Professional (CAP) – IAAP
  • National Association of Social Workers
  • Microsoft Office Specialist (MOS) Certification
  • International Customer Management Institute (ICMI)
  • Toastmasters International
  • Society of Women Engineers

Certifications

  • QuickBooks Certified User (QBCU)
  • Professional in Human Resources (PHR) Certification
  • CompTIA A+ Technician
  • Business Budgeting and Financial Management Certification Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional Secretary (CPS)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • ServSafe
  • Business Writing and Communication Certification

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