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Skills

  • LabVIEW
  • Predictive analytics for failure forecasting
  • Manufacturing process controls
  • Impactful feedback reporting to development teams
  • Multi-site deployment management
  • Customer-facing communication
  • Client relationship management
  • Regulatory compliance adherence
  • Automation in service process
  • Data center infrastructure management

Work Experiences

  • Was responsible for troubleshooting and maintaining existing network systems.
  • Attained ITIL in 2022.
  • Used ServiceNow and Jira to test newly installed systems, paying close attention to functionality and adherence to operating specifications.
  • Authored technical documentation for Power BI.
  • Provided technical assistance and suggested alternative approaches when troubleshooting.
  • Collaborated with cross-functional teams to diagnose and resolve issues in Salesforce systems, reducing service request times by 23%.
  • Looked over existing documents and blueprints to see how I could best update and maintain project records, and I came up with standard.
  • Achieved 36% reduction in critical downtime.
  • Achieved Employee of the Year for on-time completion of service upgrades.
  • Allocated resources to optimize workflows.

Summaries

  • Achieved a 57% performance improvement.
  • Achieved faster identification of critical system issues.
  • Expert in vendor management and program engineering with a track record of successfully planning and executing innovative projects from beginning to end.
  • Inventive and resourceful, with a knack for solving problems.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved zero disruptions to operations.
  • Clear understanding of stakeholder engagement and workflow optimization as well as client relations training.
  • Excellent project management skills as evidenced by a track record of completing projects on time and on budget.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Known for meticulous attention to detail and problem-solving with a solution-oriented approach.

Accomplishments

  • Led the design and installation of redundant power solutions, contributing to improved system reliability and reduced downtime.
  • Engineered fault-tolerant infrastructure changes that increased system uptime by 72% over 15 months.
  • Installed thermal management solutions in data centers, significantly improving cooling efficiency and reducing power consumption by 21%.
  • Executed system-wide optimizations that led to a 53% improvement in performance benchmarks.
  • Resolved product issue through consumer testing.
  • Documented and resolved method which led to initiative.
  • Facilitated the successful handover of a data center move, ensuring 53% system uptime throughout the transition.
  • Integrated predictive analytics tools to increase early failure detection rates by 64%, minimizing unscheduled downtime.
  • Streamlined the incident response process, decreasing system outage recovery time by 38%.
  • Led root cause analysis (RCA) on critical service issues, resulting in a 62% reduction in recurring incidents.

Affiliations

  • Rotary International
  • CompTIA Technology Interest Group
  • Society of Women Engineers
  • Association for Systems Engineering Professionals
  • SANS Institute Alumni Network
  • Society of Human Resource Management
  • Information Technology Infrastructure Library (ITIL) User Group
  • Certified Data Center Management Professional (CDCMP) Network
  • National Association of Social Workers
  • Jaycees

Certifications

  • Certified ScrumMaster (CSM)
  • Certified Wireless Network Administrator (CWNA)
  • HPE ASE – Server Solutions Architect
  • ServSafe
  • Google Cloud Certified - Professional Cloud Architect
  • Microsoft Certified: Azure Fundamentals
  • Apple Certified Associate (ACA)
  • Certified Network Security Specialist (CNSS)
  • Google Certified Professional Cloud Architect
  • Fundamentals of Digital and Cyber Forensics Certification

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