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Skills

  • Supervision
  • HVAC systems
  • Process improvement
  • Data breach risk reduction
  • Communications
  • Budget optimization and cost reduction strategies
  • Team building
  • Trash removal
  • Plumbing
  • Automation of routine IT tasks

Work Experiences

  • Looked over blueprints and specifications to see how I could approach initiative and program projects in the most efficient way possible.
  • Brought issues to Head Of Technical Services's attention so that effective solutions could be implemented right away.
  • Performed facility inspections and maintenance to ensure that the facility was kept clean and well-maintained.
  • Boosted real-time processing speeds by 59%.
  • Looked into and fixed mechanical issues with machines like metric and procedure.
  • Achieved a 37% reduction in unplanned downtimes.
  • Achieved product launch in 2024.
  • Achieved an Outstanding Service Award for leading the technical strategy surrounding QuickBooks deployment to over 9 global locations.
  • Handled a wide range of cleaning products and solutions in a safe and effective manner.
  • Finished standard repair projects on time and on budget, resulting in an increase of 15% in new client referrals.

Summaries

  • Flexible work and shift schedules are required, as well as proficiency with basic hand and power tools.
  • Background ordering cleaning supplies, removing trash and recyclables, and performing restroom repairs for 2 years.
  • Costs were consistently reduced while profits were increased.
  • Head Of Technical Services with 17 years of successful workflow optimization and performance reporting experience.
  • With a focus on quality and efficiency, well-versed in equipment troubleshooting and repair.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Employee who has spent over 6 years effectively and efficiently carrying out oral and written instructions.
  • Achieved a system uptime of 99.9%.
  • Professional with a positive attitude who promotes excellent attendance and is willing to assist team members in completing assigned tasks.

Accomplishments

  • Negotiated new vendor contracts for cloud services, enabling 30% growth in infrastructure capacity while maintaining 76% cost predictability.
  • Authored technical documentation for category, improving knowledge sharing and reducing incident resolution times by 18%.
  • Designed and implemented multi-cloud strategy, saving $11 annually by leveraging competitive vendor pricing and fine-tuning resource scaling.
  • Reduced service request resolution time from 9 hours to 14 hours by optimizing support workflows and implementing automated ticket routing.
  • Trained team of 4 engineers in Workday, facilitating skill development and contributing to a more self-sufficient technical workforce.
  • Reduced onboarding time for technical support staff from 8 weeks to 5 days by streamlining training processes and improving system documentation.
  • Led efforts to consolidate multiple operational tools into a unified platform, increasing team efficiency by 40% and reducing tool spend by $11 annually.
  • Resolved product issue through consumer testing.
  • Enhanced security posture by reducing breach risks through targeted system hardening, achieving compliance with method.
  • Implemented continuous integration pipeline, delivering 7% faster time to production by streamlining code review and testing processes.

Affiliations

  • European Consortium for Policy and Security (ECPS)
  • American Medical Informatics Association
  • Database Administrators Worldwide Forum
  • Association for Computing Machinery (ACM)
  • ITIL Foundation Professionals Group
  • Association for Computing Machinery
  • Microsoft Certified Professionals Network (MCP)
  • National Society of Professional Engineers (NSPE)
  • American Society of Safety Professionals
  • Society of Information Risk Analysts

Certifications

  • First Aid/CPR Certified
  • Amazon Web Services (AWS) Certified Solutions Architect - Professional - 2017
  • Certified Ethical Hacker (CEH) Northwind 2020
  • Certified Cloud Professional (CCP) - Summit Group, 2020
  • ITIL 4 Foundation Certification - Northwind, 2020
  • Certified Public Accountant
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Certified Information Systems Security Professional (CISSP) - Beacon Labs, 2018
  • SAFe Agilist Certification (SA) - Northwind, 2018

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