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Skills

  • Supervision
  • Organization
  • Enterprise-wide system implementation
  • Team building
  • Business operations
  • Plumbing
  • DevOps methodologies and practices
  • High-availability infrastructure design
  • Change management for critical systems
  • Disaster recovery planning and execution

Work Experiences

  • Looked for storm damage around the property and reported my findings to Head Of Technical Services.
  • Achieved $3 savings through server consolidation.
  • Used Power BI and Adobe Creative Suite to check for electrical continuity and wiring.
  • Kept an eye on machines while they were running to hear if they were malfunctioning or vibrating excessively, and I adjusted or replaced tools as needed to solve problems.
  • Looked into and fixed mechanical issues with machines like metric and procedure.
  • Maintained and repaired facilities, equipment, and tools to ensure operational readiness, safety, and cleanliness.
  • Used measuring tools like gauges and tape measures to identify conforming parts during production.
  • Produced parts and assemblies in a timely and efficient manner while maintaining tight tolerances.
  • Assisted in developing the technical training curriculum.
  • Achieved an Outstanding Service Award for leading the technical strategy surrounding QuickBooks deployment to over 9 global locations.

Summaries

  • Achieved results through vendor negotiations.
  • Head Of Technical Services is a multi-talented Head Of Technical Services who is consistently rewarded for planning and operational improvements.
  • Clear understanding of workflow optimization and performance reporting as well as team leadership training.
  • General maintenance, light construction, repair, and custodial work experience.
  • Maintenance Supervisor with 18 years of experience leading teams in maintenance-related roles.
  • Generalist with experience performing a wide range of technical tasks in areas of responsibility.
  • Member of the maintenance team with 7+ years of experience performing a variety of maintenance and repair tasks.
  • To improve skills and job performance, he employs constructive criticism.
  • Accomplished Technical Manager.
  • Background ordering cleaning supplies, removing trash and recyclables, and performing restroom repairs for 2 years.

Accomplishments

  • Achieved 75% reduction in service outages by realigning technical teams around a proactive issue resolution framework based on predictive analytics.
  • Delivered 66% improvement in infrastructure availability by executing robust failover and backup strategies for critical systems.
  • Led efforts to consolidate multiple operational tools into a unified platform, increasing team efficiency by 40% and reducing tool spend by $11 annually.
  • Authored technical documentation for category, improving knowledge sharing and reducing incident resolution times by 18%.
  • Developed and deployed network segmentation strategy, minimizing internal threat exposure by isolating sensitive environments from general access.
  • Led the migration from legacy systems to Salesforce, reducing annual maintenance costs by $6 and simplifying future upgrade paths.
  • Established robust KPI framework to measure and improve technical services performance, leading to a 40% increase in SLA adherence over 18 months.
  • Launched a SAP initiative resulting in 43% energy savings and a major reduction in the company’s carbon footprint within 9 months.
  • Guided implementation of new analytics tools, granting stakeholders actionable insights and driving strategic decision-making with 19% faster data access.
  • Increased IT operations productivity by 22% through the implementation of agile methodologies, leading to quicker project turnarounds and higher system reliability.

Affiliations

  • American Society of Safety Professionals
  • IEEE Cloud Computing Initiative
  • Information Systems Audit and Control Association (ISACA)
  • ITIL Foundation Professionals Group
  • Enterprise Risk Management Association
  • Azure Developers and Cloud Architects Forum
  • IT Service Management Forum (itSMF)
  • International Consortium for Agile (ICAgile)
  • American Marketing Association
  • Association for Computing Machinery

Certifications

  • CompTIA Security+
  • Certified Information Technology Infrastructure Library (ITIL) Expert - Brightline, 2017
  • Certified Network Defender (CND), Meridian (2019)
  • Cisco Certified Network Associate (CCNA)
  • Google Professional Cloud Architect (2022)
  • Certified Technical Support Manager (CTSM) - Meridian, 2019
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Certified Cloud Security Professional (CCSP) - Cedar Works, 2017
  • Certified Technology Manager (CTM), Meridian, 2019

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